Director, Human Resources

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

The Director, Human Resources is responsible for managing the organization’s employee relations strategy, policies, and programs to foster a positive, fair, and compliant workplace culture. This role partners closely with HR leadership, business leaders, and legal counsel to address employee concerns, manage workplace investigations, ensure compliance with labor laws, and develop initiatives that strengthen engagement and trust across the organization.

• Manage and implement the organization’s employee relations strategy, ensuring alignment with business goals and HR initiatives.
• Serve as a trusted advisor to executives, leaders, and HR partners on sensitive and complex employee relations issues.
• Monitor workplace trends, identifying risks and opportunities to enhance organizational culture and employee experience.
• Oversee the resolution of complex employee relations matters, including performance management, workplace conflicts, policy violations, and disciplinary actions.
• Lead internal investigations, ensuring thorough, fair, and legally compliant processes.
• Partner with HR teammates and Legal to mitigate risk and promote consistent practices. Enforce employee relations policies, ensuring compliance with federal, state, and local labor laws.
• Provide training to leaders and managers on employee relations, conflict resolution, and performance management best practices.
• Track and analyze employee relations metrics to identify trends, risks, and opportunities for improvement.
• Drive initiatives that promote employee trust, engagement, and workplace inclusion.
• Partner with HR and leadership teams to build a culture of transparency, accountability, and respect.
• Provide guidance on change management and communication strategies that impact employees.
• Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
• Other duties as assigned.

• 10+ years of progressive HR experience with a strong focus on employee relations; 5+ years in a leadership role.
• Demonstrated experience leading investigations and resolving complex employee relations issues.
• In‑depth knowledge of U.S. employment law, labor relations, and HR compliance.
• Strong leadership, communication, and influencing skills with the ability to build trust at all levels of the organization.
• Proven ability to analyze data, identify trends, and recommend strategic solutions.
• Strategic thinking and problem‑solving.
• Emotional intelligence and confidentiality.
• Conflict resolution and negotiation skills.
• Strong organizational and project management abilities.
• Ability to balance business needs with employee advocacy.

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred).
• HR certification (SHRM‑SCP, SPHR, or…