Benefits Associate

We are seeking a detail-oriented and service-driven Benefits Associate to join our team and support the delivery of a seamless, employee-centered benefits experience. In this role, you will play a key part in administering U.S. employee benefits programs, responding to employee inquiries with empathy and professionalism, and collaborating with cross-functional partners to ensure accurate, compliant, and efficient operations. This is an excellent opportunity for someone who thrives in a fast-paced, collaborative environment and is passionate about supporting employees through clear communication, attentive service, and innovative solutions in a technology-driven utilities & energy organization.

• Provide responsive, customer‑centric day‑to‑day support for U.S. employee benefits programs, helping deliver a positive, inclusive, and compliant employee experience.
• Monitor and respond to employee benefit inquiries through Workday Help, shared email inboxes, phone, and Teams, using sound judgment, empathy, and professionalism.
• Answer questions related to medical, dental, vision, pharmacy, life insurance, qualifying life events, leave of absence processes, benefits continuation, and beneficiary updates.
• Acknowledge employee inquiries within one business day and track cases through resolution with accuracy, accountability, and attention to detail.
• Research and resolve questions using benefit booklets, Summary Plan Descriptions (SPDs), Workday knowledge articles, and SharePoint resources.
• Escalate complex, sensitive, compliance‑related, or policy interpretation matters to Benefits leadership when appropriate.
• Support employee life event processing and benefits changes in Workday or similar HR systems.
• Assist with COBRA‑related inquiries by providing high‑level guidance and directing employees to appropriate vendor communications and resources.
• Complete employer sections of Medicare‑related forms accurately and in a timely manner.
• Support Education Assistance Reimbursement (EAR) requests by validating eligibility and routing reimbursements through internal processes.
• Maintain accurate and organized case documentation in Workday Help and other tracking tools to support operational excellence and audit readiness.
• Review and process monthly pharmacy invoices, ensuring accuracy and timely submission through Accounts Payable.
• Perform initial triage of employee issues related to benefits vendors, including medical, pharmacy, and retirement providers, and coordinate with internal partners to resolve issues.
• Track open vendor issues and follow through to resolution with an accountable and service‑oriented approach.
• Draft, adapt, or reuse approved benefits and wellbeing communications across channels such as Viva Engage, SharePoint, internal portals, and email.
• Ensure communications are clear, inclusive, authentic, and aligned with organizational priorities and employee needs in a technology‑driven utilities & energy environment.
• Support employee wellbeing and benefits campaigns, including Open Enrollment, year‑end benefits communications, mental health awareness initiatives, and other global wellbeing programs.
• Coordinate timing and messaging with Benefits, Payroll, HR, and Corporate Communications partners to ensure a collaborative and consistent employee experience.
• Support continuity of employee wellbeing programs by posting approved communications, answering basic participation questions, and routing employees to the appropriate resources.
• Partner with site leaders and internal stakeholders to support onsite events and employee engagement activities as needed.
• Attend and contribute to team meetings, vendor meetings, payroll meetings, and other cross‑functional discussions to share updates on open cases, deadlines, and employee impact.
• Contribute to continuous improvement by identifying process efficiencies, documentation needs, and opportunities to enhance the employee experience in an agile and innovative way.

• Prior experience in Human Resources, Benefits Administration, Employee Services, or a related field.
• Strong written and verbal communication skills with the ability to…