Director of Personnel & Labor Relations

Job Description

Join a Mission-Driven Organization Shaping the Future of Affordable Housing

The Norwalk Housing Authority (NHA) is seeking an accomplished and visionary Director of Personnel & Labor Relations to serve as a strategic advisor to executive leadership and help drive organizational excellence through people, culture, and workforce strategy.

This executive leadership position offers a unique opportunity to influence the future of a dynamic public housing organization dedicated to improving lives and strengthening communities. The Director of Personnel & Labor Relations will lead all aspects of human resources, talent management, labor relations, organizational development, compliance, and workforce planning while serving as a trusted partner to senior leadership, managers, employees, and labor representatives.

The ideal candidate is a collaborative leader who combines strong labor relations expertise with a forward-thinking approach to talent development, succession planning, employee engagement, and organizational effectiveness.

• Develop and execute a comprehensive people strategy aligned with NHA’s mission, vision, and strategic objectives.
• Partner with executive leadership to anticipate future workforce needs and build sustainable talent pipelines.
• Lead succession planning initiatives for key leadership and critical positions.
• Identify and cultivate employee potential beyond current roles to support career growth and organizational continuity.
• Strengthen NHA’s employer brand to attract, develop, and retain exceptional talent.

• Design and implement innovative employee development, training, and leadership programs.
• Establish performance management systems that promote accountability, engagement, and professional growth.
• Develop workforce analytics and performance metrics to assess organizational effectiveness and employee retention.
• Foster a positive workplace culture through employee communication, engagement initiatives, feedback mechanisms, and continuous improvement efforts.
• Develop and maintain Standard Operating Procedures (SOPs) that promote consistency, efficiency, and organizational excellence.

• Serve as the organization’s lead advisor on labor relations matters.
• Interpret and administer collective bargaining agreements while providing guidance to managers and supervisors.
• Manage grievance procedures, arbitrations, and dispute resolution processes.
• Collaborate with executive leadership, legal counsel, and bargaining units during contract negotiations.
• Promote positive labor-management relationships built on trust, communication, and mutual respect.

• Direct all human resources operations, programs, policies, and systems.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Advise leadership on employee relations matters, performance management, workplace investigations, and risk mitigation strategies.
• Oversee compensation, benefits administration, leave programs, and HR technology systems.
• Maintain best practices in employment law, labor relations, and human capital management.

• Bachelor’s degree from an accredited college or university.
• Active SHRM Senior Certified Professional (SHRM-SCP) certification pref