AI Success Engineer, Government

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

Our government customers have vital missions, and we must meet them with game-changing technology. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization, this includes setting up, configuring and running API instances of our products.

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.

• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them.

• Train, educate and enable ChatGPT users to drive adoption and value.

• Create and show customers how to make custom GPT’s, Agents, Connectors and use all of the features and capabilities of our tools.

• Design and lead hands-on activities like workshops, hackathons, and training sessions across varied audiences, from executives to front-line staff.

• Create content, playbooks, guides, reports, demos and other collateral to help customers understand and master the features of our tools.

• Provide updates and product launches and feature roll-outs of new tool capabilities.

• Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.

• Define and manage structured, time-bound onboarding and deployment projects for government entities across multiple OpenAI products to ensure seamless adoption and measurable success.

• Closely monitor, analyze and drive activation, DAU, WAU, MAU.

• Balance a blend of large and small customer accounts, providing each with the support that meets their needs.

• Work with government technical teams to connect, configure, and deploy OpenAI technology from OSS, API, and Enterprise tools.

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points.

• Lead account level coordination across multiple work streams, including new product activation, change management, and customer rollout and deployment planning.

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes.

• Guide value realization and measure impact through baselines, KPI definition, and post deployment…