Enterprise Applications Architect

Job Description

The Enterprise Applications Architect is responsible for designing and managing the architecture of the organization’s IT systems, with a focus on SaaS platforms and AI enablement. This role aligns IT strategy with business goals, establishes architectural frameworks, and ensures technology solutions are scalable, secure, and efficient. The Enterprise Architect collaborates with various stakeholders to identify technology needs and guide the implementation of IT initiatives.

• Define and maintain the architecture for all major SaaS and custom enterprise applications.
• Ensure alignment with business goals, scalability, and future proofing of the application portfolio.
• Ensure robust identity, access, and data governance across integrated systems.
• Lead the design of scalable, secure, and efficient integrations across platforms (e.g., CRM, ERP, HRIS).
• Enable the enterprise to be “AI‑ready” by championing modern data, integration, and automation architecture foundations that power GenAI, analytics, and decision intelligence.
• Partner with data and AI teams to embed intelligent automation and insights into business workflows.
• Assess and reduce the number of enterprise applications through consolidation, integration, and custom development.
• Identify opportunities to replace redundant tools with unified platforms or custom-built solutions.
• Define architecture standards and reusable frameworks for building secure, scalable custom solutions.
• Collaborate with internal development teams and citizen developers to accelerate delivery.
• Ensure all enterprise applications and integrations adhere to security, privacy, and compliance standards.
• Establish architectural governance, design patterns, and documentation standards.
• Conduct architecture reviews and provide guidance to project teams and stakeholders.

• Bachelor’s or master’s degree in computer science, Information Systems, or related field.
• 10+ years of experience in enterprise architecture, with deep expertise in SaaS platforms.
• Proficiency in enterprise platforms including Salesforce, Workday, Net Suite, Snowflake and Microsoft 365.
• Strong understanding of AI/ML concepts and their application in enterprise systems.
• Experience with low‑code/no‑code platforms and citizen development enablement.
• Strong knowledge of REST APIs, OAuth, and integration frameworks.
• Certification in enterprise architecture frameworks (e.g., TOGAF) is a plus.
• Familiarity with security frameworks (e.g., NIST, ISO 27001) and compliance requirements (e.g., GDPR, SOC 2).
• Proven experience in application rationalization and custom application development.
• Excellent communication and stakeholder management skills.

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites:
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified‑CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We offer a comprehensive suite of benefits designed to help each member of our team…