IT Support Specialist

Key Responsibilities

IT Support Specialist

• Serve as escalation point for complex technical issues across endpoints, servers, and infrastructure
• Troubleshoot and resolve issues involving:
  • Windows OS, applications, and enterprise endpoints
  • Microsoft 365 services (Exchange, Teams, SharePoint)
  • Identity and access issues (Entra  / Active Directory)
• Perform root cause analysis and implement long-term solutions, not just quick fixes
• Provide remote and on‑site support across corporate and production environments

• Troubleshoot and maintain network infrastructure including:
  • Switches, VLANs, routing, and segmentation
  • Wired and wireless (WiFi) networks
  • Firewall configuration and monitoring
• Diagnose performance issues, latency, outages, and connectivity problems
• Support hybrid infrastructure spanning:
  • On-prem systems and data center equipment
  • Azure cloud networking (VNets, VPNs, NSGs)
• Assist in network design improvements and optimization

• Support and maintain:
  • Windows Server and Linux systems
  • Hyper‑V virtual environments
• Perform system provisioning, patching, and lifecycle management
• Monitor server performance and availability
• Assist with infrastructure upgrades and migrations

• Administer and support:
  • Microsoft 365 tenant (Exchange Online, Teams, SharePoint)
  • Azure services (compute, networking, identity, RBAC)
  • Microsoft Intune (device enrollment, policies, compliance, endpoint security)
• Troubleshoot identity synchronization and access issues
• Support conditional access, MFA, and device compliance policies

• Enforce and support security best practices:
  • Endpoint protection (Defender, third‑party tools)
  • Firewall rules and network segmentation
  • Vulnerability remediation and patching
• Monitor systems for security threats and anomalies
• Participate in incident response and remediation efforts
• Ensure adherence to company security policies and standards

• Manage and support backup platforms (e.g., Veeam, cloud backups)
• Perform backup validation and restore testing
• Support disaster recovery procedures and failover scenarios
• Ensure data integrity across systems and platforms

• Develop and maintain scripts (Power Shell preferred) to automate routine tasks
• Identify opportunities to reduce manual effort and improve efficiency
• Leverage AI tools (including Microsoft Copilot) to enhance IT operations
• Contribute to system standardization and documentation

• Maintain accurate documentation of:
  • Systems, configurations, and processes
  • Troubleshooting steps and resolutions
• Contribute to internal knowledge base and standard operating procedures

• Assist with IT projects (ERP, infrastructure upgrades, cloud migration)
• Work collaboratively with engineering, operations, and leadership teams
• Provide technical input on system design and architecture decisions

Will also include other duties as assign.

• Strong hands‑on experience with:
  • Networking (TCP/IP, VLANs, switching, WiFi, firewalls)
  • Windows Server and desktop environments
  • Virtualization (Hyper‑V preferred)
  • Microsoft 365 administration
  • Azure cloud services
  • Microsoft Intune / Endpoint Management
• Experience with backup and recovery solutions
• Solid understanding of cybersecurity principles and best practices

• 5+ years in IT support, infrastructure, or systems administration
• Proven experience troubleshooting complex, multi‑system issues
• Experience in hybrid environments (on‑prem + cloud)

• Strong analytical and problem‑solving skills
• Ability to work independently with minimal supervision
• High attention to detail and documentation discipline
• Excellent communication skills (technical and non‑technical)
• Ownership mindset—drives issues to resolution

• Certifications (preferred but not required):
  • Microsoft (Azure, M365, Security)
  • Network certifications (CCNA or equivalent)
• Experience with:
  • Power Shell scripting and automation
  • Security tools (Defender, SIEM, endpoint protection)
  • ERP systems (e.g., Epicor/Kinetic)
• Exposure to manufacturing or production environments