Information Technology Manager – Operations & Networking

Information Technology Manager – Operations & Networking

$11,673.00 - $15,180.00/ month plus excellent benefits

The City of Everett is hiring a strategic, people-focused Operations & Networking IT Manager to strengthen reliability, modernize services, and enhance the customer experience across all City departments. This role is a key leadership position reporting directly to the Information Technology Director.

The Operations & Networking IT Manager ensures the stability, security, and reliability of the City’s core technology services. This leader oversees the teams responsible for network infrastructure, Help Desk operations, and cybersecurity, providing direction and support to 11 employees through three direct reports that include our Network Lead, Help Desk/Operations Lead, and Cybersecurity Specialist.

This position is well-suited for a leader who excels at optimizing performance, strengthening accountability, and driving consistent service delivery in a complex, resource-constrained environment. The role is approximately 70% operational and 30% strategic, offering significant autonomy in day-to-day decision‑making while maintaining regular alignment with the IT Director. This position operates in a hybrid work environment, requiring on‑site presence three days per week.

On‑call responsibilities are limited and occur only on an escalation basis. Compensation for this role will be determined based on one’s relevant experience and qualifications and will fall within the salary range listed.

• Oversee network, systems, Help Desk, and cybersecurity operations
• Lead and develop union‑represented staff with clarity, fairness, and coaching
• Ensure strong service management, operational metrics, and continuous improvement
• Maintain and strengthen cybersecurity and disaster recovery posture
• Partner with departments to resolve operational issues and reduce service friction
• Support budget management, vendor coordination, and infrastructure planning

• Transition the team from assessment to measurable action
• Improve Help Desk performance and operational consistency
• Advance network reliability, cybersecurity maturity, and disaster recovery readiness
• Establish KPIs, dashboards, and structured accountability
• Deliver visible quick wins and build momentum toward long‑term stability

• Hybrid environment with technologies including Azure, VMware, ArcGIS, Teams Telephony, and a high‑volume portfolio of business applications. Operates within a large, multi‑million‑dollar budget.

• Services are predictable, stable, and well‑managed
• Metrics are established, tracked, and consistently met
• The team is aligned, communicative, and increasingly self‑sufficient
• Escalations are reduced, allowing IT leadership to operate more strategically
• Strong, collaborative relationships are built across City departments

Under the direction of the Information Technology Director, direct, manage, supervise and coordinate the programs and operating activities of the Information Technology Department’s network, applications and desktop support groups. The Information Technology Manager is responsible for assisting the IT Director with developing and maintaining a long‑range city‑wide technology strategy subject to approval by the city’s Technology Committee for adoption into the city’s Information Technology Strategic plan.

This position is responsible for managing, supervising and coordinating the implementation of the city’s technology plan including architectural design, systems applications and end‑user support services. The city’s information systems operate on a wide area network that includes 800+ computers and peripherals, 70+ servers and 18+ remote locations. IT staff support multiple Oracle and SQL Server database applications, e‑mail, internet and intranet access, and the city’s website.

The Information Technology Manager is responsible for the development of both short and long‑term operating goals and objectives to enhance and maintain all information systems. This position is also responsible for the coordination of inter‑departmental information resources and…