Helpdesk Technician

Northwest Aerospace Technologies（“NAT”）, a Safran Company, is the only EASA DOA Certified aircraft interior reconfiguration group in the United States. Focusing on commercial and military aircrafts, NAT provides first class services in design, engineering, quality, certification, and manufacturing for a variety of Blue-Chip customers.

The level 2 Helpdesk Technician provides software and network support, training, and troubleshooting. Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on company supported applications. Troubleshoot computer problems, determine source and advice on appropriate action. Performs responsibilities in accordance with all company standards, policies and procedures.

Work with vendors and 3rd parties as needed to facilitate projects and support staff.

• Provide first level contact and convey resolutions to user issues
• Troubleshoot desktop environment and perform maintenance
• Track, route and redirect problems to correct resources
• Support will be provided onsite, remotely, over the phone, or via email
• Document processes and procedures as required
• Provide quality desktop support to internal end users, including support for hardware, printing applications, user accounts, and telephone systems
• Additional duties as assigned
• Work with support from software and hardware vendors to support processes and devices used by staff
• Must be resourceful and able to take initiative in a dynamic environment
• Have the ability to analyze existing systems and make proactive recommendations for improvements
• Ability to effectively and efficiently troubleshoot technical problems

• High school diploma or GED, required
• Associate or undergraduate degree in related fields and/or 3-5 years of desktop support, preferred

• Advanced knowledge of current Microsoft desktop and server operating systems
• Proficient in managing Active Directory
• Working knowledge of help desk software, databases and remote control
• IP Phone systems and management
• Microsoft Exchange Outlook
• Windows Deployment Services (WDS) and Image management and troubleshooting
• Microsoft Office installation and troubleshooting
• AutoCAD (Basic Troubleshooting)
• Basic knowledge of Scripting (VbScript, Power Shell, HTA)
• IP Routing
• Knowledge of Hosted Services models
• Basic hardware troubleshooting, installation, and RMA arranty management

• Basic hardware troubleshooting, installation, and RMA arranty management
• Change management compliance
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

• Excellent documentation and troubleshooting skills
• Self-starter who is highly organized and learns quickly
• Able to handle multiple projects and assignments with attention to detail

• Does require fluent communication in English language.
• Protracted or irregular hours may be required.