Support Engineer

Our client, a leading organization in the technology support sector, is seeking a Support Engineer 5 to join their team. As a Support Engineer 5, you will be part of the internal support operations team supporting the management of technical support cases. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Support Engineer 5

Location: Remote (within US)

Pay Range: $45 - $48/hr on W2

What's the Job?

• Manage and monitor high-risk support cases to prevent escalations
• Engage proactively with support tickets across various platforms, including Azure
• Develop improvements to risk evaluation processes through AI prompts and data analysis
• Maintain detailed records of communication transactions, issues, and resolutions
• Collaborate with team members to enhance support strategies and technical solutions

What's Needed?

• Associate's degree in a computer-related field or equivalent training
• 7-10 years of experience in technical support, with prior support delivery experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills and customer service orientation
• Ability to work independently and manage time effectively

What's in it for me?

• Opportunity to work with a dynamic and innovative support team
• Chance to contribute to high-impact projects that improve support processes
• Potential for role extension based on performance
• Work in a collaborative environment that values diversity and inclusion
• Access to professional development and growth opportunities

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!