Software Tester

Akumen, Inc

Washington, District of Columbia, United States

Position Title: Software Tester

QA Tester (With Service Now Experience)

Akumen is seeking a skilled Software tester with experience in Service Now to join our innovative team supporting a high-functioning development team at the Department of State. The Analyst will join a QA team that is implementing automated test frameworks for both Azure custom development and Service Now (using ATF). The team is looking for a mid-level QA Analyst with demonstrated experience and exposure to automation testing frameworks and testing tools.

Location: Washington, DC (Onsite Downtown DC)
100% Onsite

• Plan and implement various types of testing (e.g., regression, manual, functional, data validation, system integration, load, or performance tests) for new and existing functionality.
• Work closely with development teams to design testing strategies and integrate testing into the development process.
• Plan, create, execute, and automate test cases, collaborating with business partners, developers, and other stakeholders.
• Document and analyze test results and recommend corrective actions.
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Support user acceptance testing conducted by business partners or end users.
• Conduct exploratory testing and risk analysis for complex features, especially those that span across platforms or teams.
• Define and champion quality and testing best practices among development team in an Agile environment.
• Collaborate and share information with other software QA engineers.
• Write test cases, map out test scenarios, design reusable automated test scripts, and execute tests daily.
• Test solutions in terms of functionality, performance, reliability, stability, and compatibility with other legacy and/or external systems.
• Work closely with developers, professional services team, and product owners to define the testing components to validate requirements against developed software.
• Identify test requirements from specifications, map test case requirements, and design test coverage plans.
• Identify any potential quality issues per the defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects and verify defect fixes.

• Bachelor's degree in computer science, MIS, or related discipline, or equivalent related experience.
• 3-5 years of experience in manual testing in a full lifecycle / agile environment.
• 1-2 years of experience in automation testing, including testing methodologies, tools, and best practice.
• Experience testing, configuring, and/or customizing applications built on the Service Now platform.
• Experience writing test automation scripts.
• Experience designing and implementing test plans.
• Experience with test automation frameworks (e.g., Selenium, Cypress, Puppet, Playwright).
• Attention to detail and ability to identify, isolate, and document defects.
• Demonstrated experience with and knowledge of agile practices and experience with agile planning tools (e.g., Jira).
• Effective verbal and written communication skills for both technical and non-technical audiences.
• Ability to focus on deadlines and deliverables.
• Experience in Quality Management Software and Processes.
• Knowledge and experience in technical aspects of testing software solutions.

• Experience with Service Now Automated Test Framework (ATF).
• Proficiency in Java programming and SQL.
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
• Knowledge of performance testing tools (e.g., JMeter, Load Runner).
• Experience with API testing tools (e.g., Postman, SoapUI).
• Understanding of Agile and Scrum methodologies.

• Must have Active DoD secret clearance verified in DISS. Top Secret preferred.

Akumen, Inc. is an equal employment opportunity employer. All employment decisions are made based on qualifications, merit, and business needs, and without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to a respectful and inclusive workplace where all individuals have the opportunity to succeed.

Akumen, Inc. maintains a drug-free workplace consistent with applicable local, state, and federal laws.