More jobs:
Help Desk Technician
Job in
Everett, Snohomish County, Washington, 98213, USA
Listed on 2026-05-31
Listing for:
AMERICAN SYSTEMS
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Technical Writer I
Location:
US-WA-
:
OverviewAMERICAN SYSTEMS is an employee‑owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities- Provide front‑line technical support by documenting, tracking, and resolving customer issues, including CAC card registration, command transfers, PIN and password resets, and user account reactivations, following established help desk procedures.
- Revise and write standardized materials such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical/administrative publications focused on work methods, procedures, and system usage.
- Use available technical resources (manuals, catalogs, operating procedures, diagrams, and knowledge base articles) to troubleshoot issues, explain solutions, and guide users through account, access, and system processes.
- Maintain accurate records of tickets, service requests, resolutions, documentation updates, and revisions; prepare and submit a comprehensive monthly report summarizing help desk activities and trends.
- Collaborate with supervisors and senior staff to clarify technical information, refine procedures, and improve user‑facing documentation and support materials (FAQs, how‑to guides, internal process documents).
- Answer Help Desk calls, assist customers in troubleshooting issues in software applications, and document support requests in automated tracking systems and defect tracking systems.
- Communicate and meet with government personnel.
- High School diploma.
- Active Secret Clearance.
- U.S. Citizenship required for the purposes of obtaining/holding a U.S. security clearance.
- Proficient in MS Teams.
- Familiarity with Jira.
- Familiarity with Citrix/Remote Desktop protocol applications.
- Familiarity with SQL Server Management Studio (SSMS).
- Familiarity with Relational Database Management Systems (RDBMS) and basic SQL queries.
EEO Race/Sex/Disability Status/Veteran Status
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