Customer Solution Architect

Overview

Our Company

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach.

Teradata delivers real business value with AI.

The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation.

As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities. The role supports both pre- and post-sales motions, with a strong emphasis on maximizing platform utilization, identifying technical differentiators, and advancing ARR through technical progression.

• Customer Advocacy and Relationship Leadership:
  Establish and maintain trusted relationships across customer organizations from technical leads to executive sponsors.
• Customer Advocacy and Relationship Leadership:
  Act as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve account health.
• Customer Advocacy and Relationship Leadership:
  Relay customer feedback, technical blockers, and solution gaps internally to influence product direction and ensure timely responses.
• Customer Advocacy and Relationship Leadership:
  Demonstrate value realization of Teradata solutions through ongoing customer engagement and success planning.
• Adoption and Innovation:
  Champion adoption by highlighting Teradata’s technical differentiators and underutilized capabilities.
• Adoption and Innovation:
  Educate customers on emerging trends, industry benchmarks, and new Teradata capabilities through technical briefings, innovation days, and workshops.
• Adoption and Innovation:
  Develop and deliver reusable technical collateral, POVs, and hands-on engagements (e.g., VHOEs) tailored to customer needs.
• Adoption and Innovation:
  Collaborate with customers to identify net-new use cases and align the Teradata platform with long-term strategies.
• Technical Opportunity Progression:
  Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.
• Technical Opportunity Progression:
  Create and maintain “Technical Vision for Success” specific to each account, mapping current-state and future-state architectures.
• Technical Opportunity Progression:
  Secure entitlements, validate platform readiness, and align cloud provisioning (e.g., SITEIDs, VPC, network requirements).
• Technical Opportunity Progression:
  Support quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer.
• Technical Opportunity Progression:
  Execute high-value, cost-effective sales motions such as demos, benchmarks, and PoCs to de-risk opportunity progression.
• Technical Influence and Execution:
  Develop trusted technical leadership through thought leadership, proactive ownership, and field-proven credibility.
• Technical Influence and Execution:
  Influence customer architecture strategy to include Teradata Vantage through modern data and analytics blueprints.
• Technical Influence and Execution:
  Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.
• Technical Influence and Execution:
  Remain continuously educated on Teradata’s full portfolio and adjacent technologies to guide complex customer conversations.

• Partner with Account Executives and the broader account team on strategy, planning, and opportunity development
• Engage directly with customer stakeholders ranging from DBAs…