Senior IT Production Engineer

Senior IT Production Engineer

Job Type: Civil Service

Job Number: 2026SR27305

Department: KCSO – Sheriff's Office

Division:
Support Services

Opening Date: 05/26/2026

Closing Date: 6/10/2026 11:59 PM Pacific

This is an exciting opportunity to join the King County Sheriff’s Office (KCSO) Computer Resource Unit (CRU). The CRU is seeking a highly skilled Senior IT Production Engineer to support and administer our application portfolio and participate as a lead technical resource in application projects. As technical support to the entire KCSO organization, the KCSO Computer Resource Unit provides the foundational systems and services that power some of the region’s most essential law enforcement functions.

We work side‑by‑side with our King County IT and vendor partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Successful candidates will have knowledge and experience with software administration, scripting, as well as knowledge of Microsoft Defender vulnerability management, SQL databases, Windows server administration, possess an understanding of operating systems, server virtualization, storage, networking technologies and an entry level proficiency in Azure Cloud services.

• Lifecycle management:
  Work with the correct teams to establish and upgrade application systems software, servers, databases and integrations.
• Troubleshoot system issues and coordinate progress with customers and stakeholders, while collaborating with vendors, and KCSO cross‑functional teams.
• Act as initial and final point of escalation in application system support.
• Establish and support system documentation and cross‑train team members on technical systems.
• Research viable IT solutions for procurement while maintaining security practices.
• Act as technical lead for application projects, overseeing KCSO technical requirements for systems and coordinating and collaborating with customers, stakeholders, vendors and KCSO cross‑functional teams.
• Build and deliver presentations for architectural reviews for phase gate approval.
• Utilize organizational and time management skills while balancing several ongoing projects and system maintenance.
• Continuously learn about and apply knowledge on technologies and systems being utilized within KCSO.
• Work within a Sheriff’s Office precinct and support KCSO staff, including deputies, detectives, leadership, and support staff.
• Provide On Call support for one‑week rotations. Assist with monthly Windows server patching. This includes 7‑10 weeks a year; times include 5 pm‑7 am weekdays; 24 hrs on weekends/holidays.

Five (5) years of experience using and supporting Microsoft tools and products with increasing responsibilities, and a combination of education and/or experience that clearly demonstrates the ability to perform the essential job duties of the position.

• Knowledge of application support, hard drive operating systems, server virtualization, server storage and server certificates, networking technologies, databases, and security protocols.
• Experience overseeing technical aspects of projects and deliverables including: participating in architectural design, documentation, training, change management, and security protocol configuration.
• Experience working with vendors, customers, and stakeholders to implement application solutions.
• Possess excellent communication skills and demonstrate effective customer service.
• Provide application portfolio lifecycle support and serve as a final escalation point for application requests and incidents including: write scripts for process automation, standardize operational processes, ensure system technologies are kept current and troubleshoot issues as they arise.
• Experience in utilizing Power Shell to develop scripts and experience with AD groups and Entra access.
• Experience working with VPN tunnels, and establishing SSO and SSL, renewing server certs, experience using configure management databases (CMDBs), such as SCCM, and upgrading software systems.
• Experience in major incident responses, advanced troubleshooting skills, experience in root cause analysis and problem…