IT Helpdesk Client Support - Associate

IT Support Specialist / Desktop Support Technician

Location: Onsite
Schedule: Full-Time, Monday through Friday
Contract-to-Hire Opportunity

About the Role

We are seeking an experienced IT Support Specialist to provide frontline technical support for enterprise infrastructure, end-user technology, and business-critical systems across corporate office and distribution center environments. This position plays a key role in ensuring employees receive timely, professional IT support while maintaining high standards for customer service, documentation, security, and operational efficiency.

This is a hands-on onsite role supporting hardware, software, mobile devices, conferencing systems, and technical operations within a fast-paced enterprise environment. Candidates who thrive in collaborative environments and enjoy solving technical challenges while supporting end users will be highly successful in this role.

Key Responsibilities

• Analyze, prioritize, troubleshoot, and resolve technical incidents and service requests using approved ITSM systems and processes
• Provide desktop support for hardware, software, mobile devices, printers, peripherals, and enterprise applications
• Install, configure, deploy, maintain, and troubleshoot Windows desktop environments and end-user equipment
• Support audio/visual equipment and conferencing technologies for meetings and presentations
• Assist with onboarding and offboarding activities including workstation setup, equipment deployment, and user support
• Maintain accurate ticket documentation, asset tracking records, and technical support documentation
• Coordinate with internal IT teams and approved vendors to support equipment repairs and maintenance activities
• Support technology lifecycle management including inventory tracking, equipment refreshes, and device replacements
• Assist operational teams with technical equipment support in warehouse and distribution environments
• Escalate unresolved technical issues appropriately while maintaining ownership through resolution
• Follow approved security, compliance, and change management procedures
• Maintain organized and safe IT work spaces and storage areas

Required Qualifications

• 5+ years of hands-on experience supporting enterprise IT environments
• Strong experience with:
  • Windows desktop configuration and troubleshooting
  • PC hardware installation and repair
  • Desktop and peripheral troubleshooting
  • Mobile device support for iOS and Android
  • Microsoft Office applications
  • Enterprise audio/visual conferencing systems
• Experience working within ITSM or ticketing environments
• Strong organizational and documentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent customer service and communication skills
• Ability to work independently with limited supervision
• Experience collaborating with cross-functional teams and vendors
• Experience supporting warehouse or distribution center operations preferred

Preferred Qualifications

• CompTIA A+, Microsoft, or related IT certifications
• Knowledge of networking concepts including LAN, WLAN, TCP/IP, VLANs, DHCP, and DNS
• Active Directory administration experience
• Windows Server environment exposure
• Experience with VPN, VDI, endpoint security, or enterprise device management tools
• Experience troubleshooting enterprise networking or endpoint environments

Work Environment

• Fully onsite position
• Corporate office and distribution center support environment
• Occasional after-hours or operational support as needed
• Contract assignment reviewed every 90 days
• Potential for long-term conversion based on business needs and performance

Schedule

Initial

Schedule:

• Monday through Friday, 8:00 AM to 5:00 PM

Modified Schedule After Approximately 45 Days:

• Monday, Wednesday, Friday: 8:00 AM to 5:00 PM
• Tuesday and Thursday: 10:00 AM to 7:00 PM

Desktop Support Technician, IT Support Specialist, Help Desk Analyst, End User Support Technician, Field Support Technician, Desktop Support Analyst, Technical Support Specialist, IT Service Desk Analyst, Enterprise Support Technician, IT Operations Support Specialist

Job Requirements

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered…