Helpdesk Technician ; H​/F - Northwest Aerospace Technologies, INC.

Overview

Northwest Aerospace Technologies (NAT), a Safran Company, is the only EASA DOA Certified aircraft interior reconfiguration group in the United States.

Focusing on commercial and military aircraft, NAT provides design, engineering, quality, certification, and manufacturing services for a variety of Blue-Chip customers. The role described here supports internal staff with software and network assistance.

The level 2 Helpdesk Technician provides software and network support, training, and troubleshooting. Performs maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provides support to staff on company supported applications. Troubleshoots computer problems, determines source and advises on appropriate action. Works in accordance with all company standards, policies and procedures.

Collaborates with vendors and 3rd parties as needed to facilitate projects and support staff.

• Provide first level contact and convey resolutions to user issues
• Troubleshoot desktop environment and perform maintenance
• Track, route and redirect problems to correct resources
• Provide on-site, remote, phone, or email support
• Document processes and procedures as required
• Provide quality desktop support to internal end users, including hardware, printing applications, user accounts, and telephone systems
• Perform additional duties as assigned
• Work with software and hardware vendors to support processes and devices used by staff
• Be resourceful and able to take initiative in a dynamic environment
• Analyze existing systems and make proactive recommendations for improvements
• Troubleshoot technical problems effectively and efficiently

• Education:
  
  High school diploma or GED required;
  Associate or undergraduate degree in related fields and/or 3-5 years of desktop support preferred
• Computer skills:
  Advanced knowledge of current Microsoft desktop and server operating systems
• Proficient in managing Active Directory
• Working knowledge of help desk software, databases and remote control
• IP Phone systems and management
• Microsoft Exchange, Outlook, Windows Deployment Services (WDS) and image management and troubleshooting
• Microsoft Office installation and troubleshooting
• AutoCAD (Basic Troubleshooting)
• Basic knowledge of scripting (VBScript, Power Shell, HTA)
• IP Routing
• Knowledge of Hosted Services models
• Basic hardware troubleshooting, installation, and RMA/warranty management
• Change management compliance
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

• Excellent documentation and troubleshooting skills
• Self-starter who is highly organized and learns quickly
• Able to handle multiple projects with attention to detail

• Fluent communication in English
• Protracted or irregular hours may be required