IT Systems Administrator

Position Title:

IT Systems Administrator

Base Salary: $80,000 to $112,500 annually, DOE.

Benefits:
Medical, dental, vision, 401k, flexible spending account, paid sick leave, paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshing customer experience, and affordable plans that put customers in charge.

• Genuinely Caring:
  Treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You:
  Help customers choose what is best for them and support employees in implementing new ideas and solutions.
• Innovation and Improvement:
  Constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust:
  Build trust through clear, honest, human communication.

The IT Systems Administrator will maintain, upgrade, and manage software, supporting Level I & Level II staff, desktop OS images, virtual desktop interfaces, mobile devices, and more. The role requires advanced technical knowledge to identify and resolve complex issues and ensure the integrity and support of a variety of IT-related systems.

• Manage and support all aspects of Ziply Fiber’s MDM Solution, Intune, including enrollment, compliance, and software distribution to mobile, tablet, MacOS, and workstation devices.
• Manage monthly patching cycle for workstations and MacOS devices to stay within security policies.
• Perform regular backups on workstations and ensure data integrity and recovery.
• Create, manage, and deploy desktop OS images, including Auto Pilot grouping and imaging.
• Implement package delivery process for the Company Portal.
• Triage Mac-related issues within the enterprise.
• Assist senior IT administrators with project implementation.

• Collaborate closely with the Cyber Security team to implement appropriate security measures, ensuring regulatory compliance.
• Set up and manage SaaS print server for the enterprise via Printer Logic/Vasion, including onboarding additional printers per security specifications.

• Maintain up-to-date documentation of IT processes and system configurations.
• Evaluate and recommend new technologies to enhance the company’s IT environment.
• Handle all escalated hardware or software troubleshooting tickets from the help desk.
• Provide baseline KPIs for the enterprise, including weekly updates on all KPIs.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Provide 24/7 on‑call support in a weekly team rotation.

• Provide white‑glove support to the executive suite.
• Be available for on‑site support in Everett, WA or Kirkland, WA.
• Image and deploy director hardware with white‑glove support.

• Perform other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Minimum of one year of experience with a Master Data Management (MDM) solution.
• Proven experience as a system administrator, network administrator, or similar role.
• Experience with enterprise‑level support of printers.
• Experience with virtualization (VMware, Hyper‑V) and cloud computing.
• Intermediate knowledge of Android & iOS.
• Proficiency in Windows Server, Windows OS, Mac OS X, Active Directory, Office 365, and Exchange.
• Familiarity with ITIL‑based incident management and supporting remote users.
• Experience in optimizing processes and creating comprehensive training materials.
• Understanding of how various IT systems communicate and collaborate.
• Willingness and ability to work on‑call and adapt to flexible scheduling as needed.

• A+, N+, CCNA, ITIL, or equivalent certifications.

• Desire and ability to stay knowledgeable in new and changing technology.
• Self‑motivated to identify issues and develop appropriate resolutions.
• Ability to work independently and apply sound judgment and reasoning skills to a…