Global Website Applications Manager

Job Title

Global Website Applications Manager

Everett, WA (Hybrid). Up to 3 days per week in office. Travel up to 25% may be required.

The Global Website Applications Manager is responsible for the operational ownership, optimization, and governance of Fluke’s customer-facing web applications and third‑party integrations. This role ensures platforms are reliable, secure, compliant, and optimized to support growth, experimentation, analytics, and customer experience.

• Own operational ownership of Fluke’s web application ecosystem (experimentation, analytics/insights, site search, AI chat, reviews, and commerce integrations), ensuring the stack works together to support customer experience and conversion outcomes.
• Ensure stability, performance, security, and compliance across supported platforms through proactive monitoring and rapid triage to protect critical customer journeys and business operations.
• Partner with IT and Digital Marketing on integrations, upgrades, and technical roadmaps, aligning platform work to intake processes, dependencies, and release sequencing across the broader website roadmap.
• Administer and optimize core platforms including Full Story, Optimizely, Algolia, Fluke Assistant, Bazaarvoice, Survicate, Salsify, and Shopify—owning configuration standards, access controls, and day‑to‑day upkeep to ensure reliable insights and performance.
• Lead vendor management and accountability for licensing, renewals, and SLAs, ensuring partners meet support expectations and renewal decisions reflect adoption, performance, and roadmap needs.
• Maintain documentation, standard work, and access governance, creating durable playbooks for platform administration, intake/escalation, and configuration controls that scale across a global stakeholder base.
• Evaluate and rationalize tools via pilots and sun setting decisions, using clear criteria (impact, integration effort, measurement value, cost, maintainability) to guide investment and simplification without disrupting key journeys.
• Drive stakeholder communications during incidents/outages/degradation, coordinating with IT and vendors through resolution and ensuring status, impact, and next steps are communicated consistently until restored.
• Support releases, upgrades, and configuration changes by partnering with IT and vendors and following SDLC/change management practices, ensuring testing, documentation, and post‑release validation are consistently executed.
• Balance run vs. change work by prioritizing day‑to‑day support alongside strategic enhancements, making tradeoffs explicit when capacity or dependencies create risk to outcomes.
• Apply Fortive Business System (FBS) problem‑solving and CI to reduce recurring issues, strengthen platform reliability, and sustain measurable improvements tied to experience outcomes and performance drivers.

• 5+ years managing web applications and/or martech platforms in a high‑traffic, customer‑facing environment, with hands‑on responsibility for platform administration and ongoing optimization.
• Demonstrated experience owning a web application ecosystem spanning experimentation, analytics/session replay, site search, chatbot/AI chat, customer reviews, CSAT, PIM, and eCommerce integrations.
• Strong understanding of web architecture and integrations, including tag‑based implementations, APIs, data flows, and cross‑platform measurement integrity.
• Proven ability to partner cross‑functionally with IT, Security, UX, Analytics, and Marketing on integrations, upgrades, and technical roadmaps.
• Experience leading vendor management end‑to‑end: licensing, renewals, roadmap alignment, and SLA accountability.
• Working knowledge of privacy, security, and governance requirements for web platforms, including GDPR, consent management, accessibility, and security/compliance expectations.
• Strong operational discipline: documentation, standard work, access governance, and ability to scale repeatable processes across a global stakeholder set.
• Experience managing incidents/outages/platform degradation with clear stakeholder communications and coordinated resolution with IT and vendors.
• Familiarity…