Support Technician

Description

URM Stores, Inc. is currently looking for an experienced professional to join our team as our next amazing Support Technician I! As our Support Technician I, you will provide world‑class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels; and provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and URM‑specific and internally developed applications.

You will have direct contact with our customers and are expected to be proactive with the support of services and products. You will exceed customer expectations by performing extraordinary customer service, identifying their needs, and providing them with exceptional communication.

• Serve as first point of contact via phone, email, and ticketing systems.
• Troubleshoot common hardware, software, and access issues.
• Log and prioritize incidents and requests.
• Escalate complex issues to appropriate teams.
• Assist with account access and password resets.
• Follow incident management procedures.
• Document tickets and resolutions.
• Provide strong customer service.
• Support desktops, laptops, and peripherals.
• Assist with device setup and imaging.
• Troubleshoot hardware and basic software issues.
• Support printers and endpoint equipment.
• Maintain asset inventory.
• Escalate complex issues.
• Follow lifecycle procedures.
• Document support activities.

• Preferred 1–3 years field or endpoint support experience.
• Basic knowledge of devices and operating systems.
• Familiarity with deployment processes.
• Strong troubleshooting skills.
• Ability to support multiple locations.

• An employee’s pay position within the salary range will be based on several factors including the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs.
  Salary $23 - $27 hourly, Depending on experience plus so much more!
• Insurance Benefits – So that our non‑union employees have more to take home from their paycheck,
  URM pays 100% of the
  Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
• 401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
• Subsidized Life Insurance for employees and great rates for the employee’s family.
• Company paid Long‑Term Disability insurance.
• Short‑Term Disability and Cancer Insurance available.
• Life Flight Insurance at Special Rate.
• Great vacation plan!
• Six Paid Holidays and four Paid Personal Holidays.
• Paid Sick Days.
• Paid Volunteer Service Day! Get paid to volunteer at your favorite non‑profit!
• Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families!
• Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts!
• We also offer an Amazing Employee Discount Program at our Company‑owned Grocery Stores!!!!

URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law.

We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices.

Please note: All selected candidates must successfully pass a pre‑employment drug screening, as URM maintains a drug‑free workplace.