IT Help Desk Specialist​/Journeyman Computer Support Specialist

IT Help Desk Specialist / Journeyman Computer Support Specialist

Washington, United States | Posted on 07/09/2026

CEdge has an opportunity for a IT Help Desk Specialist / Journeyman Computer Support Specialist
, located in Washington, DC
. This role offers the chance to work alongside world‑renowned technology experts.

Citizen Only & Public Trust Will Also Work

CSlope Solutions, LLC is seeking two IT Help Desk Specialists / Journeyman Computer Support Specialists to support a federal customer in Washington, DC. The selected candidates will provide on‑site Tier II help desk and endpoint support to agency staff in a professional, mission‑focused environment.

This role is ideal for technically strong, customer‑focused IT professionals with hands‑on experience supporting Windows, macOS, mobile devices, endpoint management tools, identity/MFA issues, ticketing systems, hardware/software troubleshooting, and user support.

• Provide responsive Tier II technical support to end users.
• Manage, update, resolve, and escalated help desk tickets.
• Troubleshoot Windows desktops, macOS systems, mobile devices, peripherals, and related technologies.
• Install, configure, patch, and maintain hardware, software, firmware, and approved security configurations.
• Support endpoint imaging, workstation deployment, refreshes, data migration, and recovery activities.
• Support iOS and Android mobile devices through enterprise mobile device management platforms.
• Troubleshoot MFA, authentication, network connectivity, endpoint performance, and access issues.
• Support Microsoft Entra /Active Directory tasks, including account provisioning, access support, and identity lifecycle activities.
• Use or support endpoint management tools such as Microsoft Intune, JAMF, Ivanti, KACE, or equivalent platforms.
• Analyze Windows Event Viewer logs, macOS Console logs, and other diagnostic information to resolve issues.
• Coordinate with Service Desk, Engineering, Network Operations, Cloud, and Cybersecurity teams.
• Support patch management, vulnerability remediation, outage response, and incident‑related activities.
• Create and update SOPs, knowledge base articles, user guides, and troubleshooting documentation.
• Provide clear, professional communication to users and technical stakeholders.
• Protect customer information and follow all applicable security, confidentiality, and system‑access requirements.

• Hands‑on experience supporting macOS environments.
• Experience troubleshooting hardware, software, peripherals, network connectivity, and endpoint performance issues.
• Experience using ticketing systems such as Service Now, Remedy, Jira Service Management, or equivalent.
• Experience with endpoint imaging, deployment, configuration, patching, and troubleshooting.
• Experience supporting mobile devices, including iOS and Android.
• Experience with MDM or endpoint management tools such as Microsoft Intune, JAMF, Ivanti, KACE, or equivalent.
• Experience supporting Microsoft Entra /Active Directory, MFA, user accounts, access issues, and identity lifecycle support.
• Strong customer service, communication, and problem‑solving skills.
• Ability to work on‑site in Washington, DC, Monday through Friday during normal business hours.
• Ability to complete required onboarding, background check, fingerprinting, badging, confidentiality requirements, and IT security training.

• Microsoft Certified:
  Endpoint Administrator Associate or equivalent.
• AWS Certified Cloud Practitioner or higher.
• ITIL Foundation or equivalent service management certification.
• Preferred education:
  
  Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered in place of a degree or certifications.

• 10 Days PTO
• 6 Sick leaves
• 401K