Technical Support Engineer

Responsibilities

• Provide product technical support for end-customers using Fluke test and measurement tools and software.
• Provide high-quality, timely responses to customer inquiries by email, phone, and support case ticketing system.
• Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.
• Assist Sales personnel and Fluke internal groups by answering product support questions.
• Develop and edit Knowledge Base content for enabling customer self-help.

• A.A. degree in engineering or technology field or 2 years of equivalent experience.
• 1-2 years of technical experience in a technical field troubleshooting and resolving technical issues related to hardware and software.
• Demonstrated success in providing high-quality support to customers, including resolving escalated issues.
• Strong interpersonal skills for managing customer interactions and ensuring satisfaction.
• Proficient with support ticketing systems (e.g., Microsoft Dynamics, Salesforce).
• Proficient in the use of MS Office products
• Strong written and verbal communication skills for documentation, escalation reports, and customer interactions.
• Ability to simplify complex technical concepts for non-technical audiences.