Associate NOC Technician; Network Operations Center

Associate NOC Technician (Network Operations Center)

Full time | Ziply Fiber | United States

Posted On 09/11/2026

Department Name Technology

Telecommunications

City Everett

98201

State/Province Washington

Position Title:
Associate NOC Technician (Network Operations Center)

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

This position is 100% on-site in Everett, WA so you must live within commuting distance of the office.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Monitor the overall health and availability of all systems from the Network Operations Center.
• Monitor Network/systems alarms and create tickets for associated issue to dispatch to required group for resolution.
• Provide shift support for the Ziply Fiber networks system.

• Basic knowledge with methodical, Logical, and process driven troubleshooting skills using tools such as nslookup, ping, trace route, ipstat, tcpdump, curl, log analysis, remedy, etc.
• Basic knowledge with documentation of processes, procedures, and systems

• Receive inbound support requests via email, phone, and chat.
• Quick to adapt to a fast pace job addressing a wide range of issues.

• Adherence to the processes and policies in the NOC master playbook.

• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Basic knowledge of network protocols and network topology.
• Basic knowledge with troubleshooting internet routing protocols ( OSPF,BGP,etc).
• Basic knowledge with VOIP (SIP,TDM, etc).
• Basic knowledge with the operation of routers and switches.
• Ability to thrive in a high pressure environment.
• Ability to provide excellent customer service.
• Ability to use NOC tools for issue identification and escalation.
• Time management skills and ability to prioritize.
• Ability to communicate effectively with all levels within an organization.
• Oral and written communication skills.
• Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.
• Ambitious and goal oriented.
• Attention to detail and problem-solving skills.
• Ability to work as part of a team while performing as an individual.
• Ability to work various shifts as needed, including weekdays, weekends, swing and night.

• Telecom Network Operations Center experience.
• Basic experience and understanding of switches and routers.
• Basic understanding of IPv4 and IPv6 subnet address standards.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform…