IT Helpdesk Everett, WA | Robert Half

IT Support Specialist

Robert Half is seeking an IT Support Specialist to support a client in the financial services industry based in Everett, Washington. This role involves Tier 1 Support end user support, onboarding/offboarding users and supporting through hardware and software issues. The position is 100% Onsite in Everett, Washington, that is 3-month contract with potential to extend or convert.

Schedule:

Monday-Fridays (7AM-4PM)

Duration: 3-month contract

Location:

100% Onsite in Everett, Washington

Job Responsibilities:

• Provide Tier 1 support for employee hardware, software, login, connectivity, printer, headset, and workstation issues.
• Own assigned service desk tickets from intake through resolution, including timely updates, documentation, follow-up, and proper closure.
• Assist with password resets, MFA, account access, application access, and routine user provisioning/deprovisioning tasks within approved procedures.
• Set up, troubleshoot, replace, and maintain laptops/desktops, monitors, docking stations, phones/headsets, and other end-user equipment.
• Support employees working in the office, remotely, and through remote-desktop environments.
• Provide first-line troubleshooting for systems employees use day-to-day, such as Microsoft 365, Teams, and other company applications; escalate application-specific issues when appropriate.
• Communicate clearly with users, respond through the existing ticket/email thread, set expectations, and confirm resolution before closing requests.