Customer Service​/Warehouse Associate II

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service/Warehouse Associate to join our team.

Expected base pay rates for the role will be between $20.45/hr and $25.51/hr at the commencement of employment. Pay will be determined individually and may also include commission earnings, incentive compensation, discretionary bonuses, short‑ and long‑term incentive packages, and additional company‑sponsored benefit programs.

Perform a variety of customer service, office administration, and warehouse duties related to the operation of the Sales Service Center.

• Perform customer service duties—waiting on customers, assisting in determining order requirements, answering inquiries, providing samples and direction, completing sales transactions, and accepting payments.
• Address and resolve customer complaints, returns, and order errors.
• Handle office administration tasks—processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits and petty‑cash balance, preparing performance reports, updating customer master file, and creating vendor orders.
• Enter customer orders, create plant/RDC orders, and complete stock‑replenishment orders.
• Prepare sales slips and produce daily sales reports.
• Pull and assemble customer orders; check outbound orders for accuracy/completeness; conduct inventory stock checks, cycle counts; restock and label vendor products; maintain displays and reorganize material.
• Receive and unload inbound material; process inbound shipments; stock material; process customer returns; notify management of damaged shipments for freight claims.
• Operate crane forklift equipment.
• Maintain a clean and organized facility—sweeping, trash removal, restroom cleaning, general office maintenance.
• Maintain a safe working environment by following all safety rules and reporting incidents, unsafe conditions, and acts to management.
• Perform other related duties as required.

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Forklift experience (competencies).
• Strong organizational, math, time‑management, computer skills, detail orientation, customer‑service orientation, and safety consciousness.

The employee regularly stands, uses hands, reaches with hands and arms, walks, stoops, kneels, crouches, or crawls, and may sit, climb, balance, talk, or hear. The associate must regularly lift up to 15–30 lbs and at times lift up to 70 lbs or more. Items longer than 36 inches or heavier than 70 lb require a team lift. Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.

Reasonable accommodations may be made for individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, including company match on 401(k), employee purchase discount, and tuition reimbursement.

Dal‑Tile is a proud supporter of U.S. military service members and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.