CSR Warehouse II - SSC; Everett, Washington

Position Overview

The Customer Service/Warehouse Associate will be responsible for providing a variety of support such as servicing walk‑in customers, completing sales transactions, and handling material tasks including receiving, loading/unloading material, pulling/assembling customer orders, and inventory checks. The position may involve daily use of forklift and/or crane equipment. Base pay ranges from $20.45 to $25.51 per hour, with additional commission, incentive, discretionary bonuses, or other incentive packages.

Performs a variety of customer service/office administration and warehouse duties related to the operation of the Sales Service Center.

• Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs office administration duties such as processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash, preparing various performance reports, updating customer master file and creating vendor orders.
• Performs product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Performs other related duties as required.

• High school diploma or equivalent experience.
• 1+ year of customer service experience and warehouse experience.
• Forklift experience competencies.
• Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15–30 lbs and at certain times, may be required to safely lift up to 70 lbs.

Tile boxes or other material longer than 36 inches or more than 70 lbs require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

Expect base pay between $20.45 and $25.51 per hour. The compensation package may also include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentive packages, and other company-sponsored benefit programs. Benefits include a company match on 401(k), employee purchase discount, and tuition reimbursement.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant. Dal-Tile is a proud supporter of our U.S. military, veterans and their families. Active military, transitioning service members and veterans are strongly encouraged to apply.