Director of Account Management- Mid Market
Listed on 2026-02-13
-
Management
Business Management, Account Manager, Client Relationship Manager, Business Analyst
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Director of Account Management
- Mid Market
Director of Account Management
- Mid Market Fully Remote
• WA
• Sales
Full-time
DescriptionJoin the team shaping the future of healthcare! Medbridge is a dynamic software as a service company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Sales team is growing and looking for an enthusiastic Account Manager to join us!
We hire in the following states: AZ, CO, FL, GA, IL, IA, KS, MA, MI, MN, NC, NY, OH, OR, PA, TN, TX, UT, VA, WA, WI.
The Director of Account Management, Mid Market will lead, mentor, and oversee the performance of the customer account management team dedicated to the mid-market segment. You will be responsible for ensuring your team effectively manages customer relationships, drives product adoption, secures renewals, and identifies growth opportunities to achieve team quotas and contribute to the company's success. This role focuses on day-to-day team management, operational efficiency, and the execution of account management strategies.
The U.S. Healthcare industry is going through a transformation. Patients want access to better healthcare tools and experiences and healthcare systems are stretched beyond capacity and adapting to the new normal after the pandemic. In this role you'll be working on the teams that are being tasked with solving these problems.
Why work at Medbridge?- We are mission driven. At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well.
- You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
- Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.
- Lead, coach, and manage a team of Mid-Market Account Managers (approximately 5-10 team members), fostering a high-performance culture.
- Conduct regular performance reviews
, provide ongoing coaching, and support the professional development of your team members, including implementing professional development plans. - Oversee the management of the Medbridge Middle Market (MM) customer base (typically accounts up to $99.9K ACV).
- Drive the team to achieve targets for Gross Revenue Retention (GRR), aiming for benchmarks such as 92% or higher per quarter.
- Ensure the team meets or exceeds quotas for account growth and expansion within the existing customer base.
- Support your team in immersing themselves in current customer opportunities and guide them in enhancing qualitative metrics and client engagement.
- Ensure the team effectively utilizes Salesforce CRM for managing, tracking, and driving all stages of the sales and account management process, including forecasting and pipeline management.
- Work with your team to identify and qualify cross-sell/upsell opportunities for new products within the current customer base.
- Contribute to the refinement of scalable processes and tools for contract renewals, customer reporting, upsell/cross-sell opportunities, win-back strategies, and ROI demonstration.
- Provide ongoing reporting to the VP of Account Management on team performance, including GRR/Expansion progress, customer churn risks, expansion pipeline, and overall team development.
- Proactively analyze and accurately report on team data to understand win/loss reasons and provide feedback to cross-functional teams for continuous improvement.
- 7+ Years of progressive account management experience or enterprise customer success experience within a SaaS or healthtech environment, with a proven track record of managing and growing multi-million dollar accounts. 1-2 years of leading account management teams.
- Demonstrated success managing large, complex, and politically intricate accounts within the top-tier healthcare provider or health system space.
- Exceptional ability to…
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