More jobs:
Call Center Manager
Job in
Everett, Snohomish County, Washington, 98213, USA
Listed on 2026-02-21
Listing for:
Confidential
Full Time
position Listed on 2026-02-21
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager
Job Description & How to Apply Below
The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume call center. This role drives revenue growth, operational excellence, and customer satisfaction while developing strong leaders and partnering with executive leadership to support company-wide goals.
Key Responsibilities- Lead daily operations across customer service, dispatch, and install coordination teams
- Drive booking rates, conversion performance, and customer experience metrics
- Develop and execute operational strategies aligned with growth and revenue targets
- Coach and develop supervisors and team leads; manage teams of 15–20+ employees
- Oversee workforce planning, reporting, and performance management
- Optimize CRM and call center technology, including Service Titan
- Partner with Field Operations, Sales, Marketing, and HR to ensure seamless service delivery
- Serve as escalation point for high-impact customer issues
- Experience managing a $20M+ call center operation
- Background in dispatch, customer service, and install coordination in the trades
- Experience in construction or skilled trades
- Proven leadership of 15–20+ person teams
- Strong reporting and performance management skills
- Experience with Service Titan and Microsoft Office
- In-office role, Monday–Friday (minimum 8 hours/day)
- Hands-on, reliable leader available during team working hours
- 401(k) with company match
- Collaborative Team Environment with professional development opportunities
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