Service Manager

Overview

At Apollo Plumbing, we know plumbing problems aren’t just technical issues—they’re interruptions to a family’s comfort, safety, and peace of mind. That’s why our team carries itself as true professionals, delivering not only expert plumbing solutions but also care, trust, and respect in every home we enter. Locally owned and operated in Everett, WA, we proudly back every job with our Worry Free Warranty.

We live our core values every day:

• Devotion – Commitment to craft and always doing the right thing for our customers.
• Focus – Be ready, right now. Respond with urgency the moment our customers need us.
• Positive – Bring energy and enthusiasm, turning stressful plumbing problems into reassuring solutions.
• Empathy – Listen, understand, and communicate with compassion.
• Respect – Show consideration for our customers and teammates, never pointing fingers, always working together.

We’re proud to be one of the Puget Sound’s fastest-growing plumbing companies. Our culture is built on professionalism, teamwork, and continuous improvement, creating a place where plumbers, CSRs, and leaders don’t just work—they thrive.

If you’re looking for a company where your craft is valued, your growth is supported, and your work makes a real difference, Apollo Plumbing is the place to build your future.

We’re seeking a Service Plumbing Operations Manager who is a proactive, charismatic communicator with a talent for reading people and situations effectively. You are outgoing, empathetic, and intuitive. You can persuade others to embrace change and resolve conflict by turning tense situations into collaborative ones.

You thrive in an optimistic, fast-moving environment with the freedom to pursue goals, while also enjoying the support of a strong social and professional network.

If this describes you, we’d like to meet you. Start by completing our short (5-minute, 2-question) survey:

• Experience in residential or light commercial service
• Experience in supervisory or management role
• Understanding of warranty and recall management (Worry Free Warranty)
• Proven track record of managing field service teams (technicians, apprentices)
• Experience with scheduling, dispatch, and capacity balancing
• Strong grasp of Service Titan or equivalent FSM software (flat-rate pricing, call booking, KPI dashboards)

• Read and manage P&L statements; track gross margin, net margin, and ROI
• Monitor KPIs: revenue per truck/day, average ticket, conversion rate, memberships, warranty callbacks
• Implement CSR/dispatcher best practices; manage customer conflict resolution and reputation (Google, Yelp, LSAs, Nextdoor)
• Enforce SOPs for service calls, installs, job costing, and safety
• Knowledge of OSHA compliance, fleet maintenance, and licensing requirements

• Recruit, onboard, and develop plumbers, apprentices, and CSRs
• Build incentive plans (spiffs, commissions, KPI-based bonuses)
• Reduce turnover through culture and career paths
• Communicate clearly with staff, vendors, and customers
• Translate executive strategy into daily team execution
• Adaptable to growth—able to scale systems
• Hands-on leadership style (ride-alongs, shadowing, coaching on the fly)
• Customer-first mindset, balancing service excellence with profitability
• Competitive base salary with performance-based incentive bonus program
• 401(k) retirement plan with company match
• Paid Time Off (PTO) and paid holidays
• Ongoing professional development and leadership training
• Growth opportunities within one of the fastest-growing plumbing companies in the Puget Sound