Transformation Manager

FT Life Transformation Manager (Everett, WA)

Are you looking for afull-timeposition at a mission-driven organization thatincludes 100% paid medical benefits? How about opportunities to advance within? Welcome to Everett Gospel Mission.

At Everett Gospel Mission (EGM), we exist to engage with our community to alleviate poverty while manifesting the love of Christ. Every day, we provide safe shelter and comprehensive recovery programs for men, women, and children—serving without regard to age, gender, race, or religion. Our ministry is rooted in the belief that every person is created in the image of God and is worthy of dignity, compassion, and hope.

As Life Transformational Manager, you foster a safe, dignifying, Christ-forward environment where guests, staff, volunteers, and partners can experience mutual transformation. You lead people and daily operations to deliver reliable, high-barrier shelter and low-barrier shelter and a consistent continuum toward stability and housing, integrating trauma-informed, recovery-aware, and de-escalation practices. You model calm, policy-true decision-making, coach staff to excellence, and steward resources with care.

You actively build partnerships (internal & external) to increase safety, access, and outcomes.

In addition to managing a team, you will also engage with clients as a Life Transformation Coach to backfill for staff or as assigned based on the needs of the client population.

Please apply via Indeed:  referenceJBCSEGMLTC
03when applying with your resume and pay expectations.

Please do not contact Everett Gospel Mission directly.

• Safety (People-Forward):
  Establish predictable, calm routines; ensure incident reporting is timely and complete; lead after-action reviews that are learning-oriented. Ensure compliance with EGM policies and local/state health & safety requirements; partner with Facilities on preventive maintenance and hazard mitigation. Maintain balanced staffing plans, coverage, and skill mix for de-escalation and trauma-informed care; verify certifications/training currency.
• Mutuality (Team & Guest Culture):
  Lead regular 1:1s / stand-ups / debriefs; engagement conversations that promote coaching, feedback, and professional growth. Train staff in conflict resolution, de-escalation, and trauma-informed care. Promote guest participation in community norms and responsibilities that build dignity and agency (e.g., shared chores, community room norms). Facilitate a feedback loop between senior leadership and shelter staff by participating in EGM’s internal communication cascade practice.
• Collaboration with Other Departments:
  Partner with the Volunteer Coordinator to welcome, train, and support volunteers, ensuring their service reflects EGM’s culture of compassion. Work with Facilities staff to maintain a safe, clean, and functional property. Coordinate with Kitchen staff to ensure meals and pantry services meet guest needs.
• Life Transformation Program Quality & Outcomes:
  Engage with Program staff in the implementation of routines that support stability and housing progress (e.g., service navigation, coordinated entry referrals, follow-ups). Track and report core outcomes; use data for improvement cycles; elevate barriers and resource needs promptly. Lead or participate in program meetings to translate field insights into practice improvements.
• Operations & Stewardship:
  Own the schedule, timecards, and basic HR workflows in partnership with HR; support hiring and onboarding. Ensure seamless coordination with Kitchen and Facilities; align practice with food service and property care standards. Represent EGM with city partners, agencies, donors; host tours that communicate EGM’s mission and values.

• Individual Coaching:
  Provide one-on-one coaching sessions to guests, focusing on personal development, goal setting, and overcoming barriers.
• Spiritual Guidance:
  Offer spiritual support and guidance in helping guests strengthen their faith and purpose.
• Transformation Plan Development:
  Design and implement life transformation plans that…