Shelter Plus Care, Senior Manager

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non‑profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC‑led, family‑centered, and supportive of employees. As a full‑time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work –
apply today!

The Shelter Plus Care (S+C) Senior Manager provides leadership, oversight, and direction for Shelter Plus Care and related rental assistance programs operating under the Housing First model. Shelter Plus Care is a permanent supportive housing program that serves individuals with disabling conditions who are experiencing homelessness by providing rental assistance, individualized support, and connections to community‑based services. Operated through HUD in partnership with local agencies, the program helps participants obtain and maintain stable housing while addressing barriers to long‑term stability.

The Shelter Plus Care program operates with approximately $1.5 million in annual operating revenue and distributes approximately $6 million per year in rental assistance to roughly 340 Shelter Plus Care participants annually. The Senior Manager leads a team of six staff members providing leadership and ensuring high‑quality service delivery, regulatory compliance, and strong cross‑functional coordination.

This role oversees rental assistance program operations including SPC, LTLCHD, LTLD, Pathways Home PSH, and HOME‑TBRA. The Senior Manager ensures timely and compliant processing of participant activities, supervises staff, manages workflow systems, and strengthens partnerships with community agencies, case managers, landlords, and internal departments.

This position advances YWCA’s mission of racial and social justice by ensuring equitable program operations and leadership. It includes a social justice component requiring critical thinking about how external systems impact participants, particularly through the lens of racism and intersections with poverty.

This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty.
As an equal opportunity employer, we highly encourage people of color to apply.

Note:

This role is fully onsite and requires consistent presence at the Everett Regional Office.

• Program Leadership & Strategic Oversight
  • Provide leadership and oversight of all Shelter Plus Care and related rental assistance programs.
  • Lead departmental systems improvements, workflow management, compliance reviews, and process enhancements.
  • Represent the program in client, landlord, program, and department meetings.
  • Attend required compliance and operational trainings.
• Team Leadership & Staff Management
  • Lead, coach, and develop a team of six staff members through daily team support and regular one‑on‑one supervision.
  • Participate in recruiting, onboarding, and staffing activities.
  • Manage staff timesheets, personnel actions, and coordination with IT, Payroll, HR, and Accounting.
  • Model YWCA’s Social Justice Initiative and champion racial and gender equity in leadership and operations.
• Regulatory Compliance & Quality Assurance
  • Ensure compliance with HUD, CoC, and all federal, state, and local regulations.
  • Ensure monthly completion of annual and interim reviews required for rental assistance processing.
  • Manage contracts, grant requirements, reporting, and external audits.
  • Oversee Housing Quality Standards (HQS) inspections and compliance documentation.
  • Oversee Partner Agency program compliance and conduct annual audits to ensure adherence to established benchmark standards.
  • Responsible for managing Memoranda of Understanding (MOUs) and coordinating the preparation and processing of partner leverage letters as required.
• Financial & Contract Management
  • Provide support with annual…