Service Manager

If you are a structured, professional leader who can connect the office and the field while holding teams to high operational standards, this role puts you at the center of service execution and accountability.

• $80,000–$150,000 salary + KPI bonus

• Paid holidays and paid vacation

• Mon–Fri ~7am–5pm + weekend responsiveness/on-call as needed

• Medical, dental, and vision insurance

• Short term and long term disability coverage

• 401(k)

• Company provided uniforms

• Results focused environment centered on continuous improvement and teamwork

• Strong emphasis on professionalism, ethics, and service standards

• Privately owned company with deep roots in the local community

• Clear processes and expectations that support accountability and consistency

As the Service Manager at Apollo Plumbing & Rooter, you will be based in Everett, Washington and serve as the primary connection point between the office and the field. This role focuses on leading service technicians and installation crews while ensuring daily operations follow company policies, service standards, and operational goals.

• Supervise and motivate service technicians and installation crews

• Coordinate activity between the office and the field to support daily operations

• Train, manage, and evaluate field technicians in partnership with the Operations Manager

• Conduct ride-alongs and provide performance feedback to technicians

• Ensure repairs and installations meet quality standards and permitting requirements

• Communicate and monitor department goals and performance expectations

• Manage workloads and schedules to optimize manpower and operational efficiency

• Support effective dispatching and communicate issues to call center leadership

• Assist technicians with field related challenges and technical questions

• Resolve customer concerns to support service satisfaction

• Enforce OSHA safety standards and support a strong safety culture

• Support company goals, service opportunities, and membership retention when applicable

• Perform administrative duties including technician paperwork, evaluations, and expense reports

• Uphold and reinforce company policies, ethics, and team standards

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Plumbing license preferred, not required

• High school diploma

• Valid driver’s license

• Basic computer proficiency including Microsoft Office

• Strong oral, written, and interpersonal communication skills

• Knowledge of current plumbing code requirements

• Understanding of accounting and financial principles related to the plumbing industry

• Ability to work extended hours when required

• Ability to work in both office and field environments

Apollo Plumbing & Rooter is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow