Financial Center Manager - Pennsylvania Avenue Financial Center

Job Overview

Lead and manage a financial center, fostering a client‑centric and risk‑aware culture while ensuring operational excellence.

• Develop talent, including proactive sourcing of candidates
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention
• Manage business results through formalized management routines and coaching
• Create a world‑class client experience environment
• Manage market‑level initiatives prescribed by market leaders
• Drive operational excellence by engaging employees on business strategy
• Manage organizational priorities and effective execution

• Break down barriers to create a more inclusive environment that supports company D&I goals
• Challenge end‑to‑end process efficiency and effectiveness, champion data‑driven decision‑making and remove obstacles to optimize operations
• Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
• Inspect and challenge risk controls, governance and culture to ensure timely identification, escalation, debate and remediation of risk across the organization
• Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance
• Efficiently allocate and manage resources across the organization to drive short and long‑term profitability
• Inspect and manage the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
• Mobilize organizational resources to deliver the full range of the bank’s capabilities to meet client needs and gain competitive advantage

• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
• Enthusiastic, highly motivated self‑starter with strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment, and drive to deliver an experience that improves clients’ financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently, and is comfortable engaging all clients
• Has ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed

• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours per week: 40

Pay range: $73,500.00 - $ annually, with discretionary incentive eligibility based on overall performance and business contributions.

This role is benefits eligible and offers industry‑leading benefits, paid time off, and resources to support employees’ physical, emotional, and financial well‑being.