Project Manager, Commecial Sales

Job Description
Position Title:
Project Manager, Commercial Sales

Base Salary: $65,000 to $93,750 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.

• Earning Your Trust: We build trust through clear, honest, human communication.

Job Summary

The Project Manager, Commercial Sales, is a key contributor to timely delivery of high-end product and services in the Ziply portfolio. This position involves managing all aspects of a service delivery and is the customers' primary contact from post-sale to installation. The Project Manager is accountable for the customer experience as they move through the activation of their network service and ensuring timely communication and coordination with all departments.

Essential Duties and Responsibilities:

The

Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Order & Project Management

• Project manage sales orders from start to finish which involves analysis of order requirements encompassing a range of technologies including Ethernet, SDWAN, SIP and Managed Services.

• Respond to work order requests from customers, sales account team, agents and/or vendors, including arrangement for installation, moves, disconnection or change of products and services.

• Arrange and manage installation, negotiate due dates, validate provisioning is complete, and set priorities to meet deadlines.

• Maintain, assess, manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management to obtain necessary information or provide updates on progress to other team members.

Stakeholder Communication & Coordination

• Interface and act as a liaison with multiple parties (customers, vendors, carriers, sales, provisioning, billing, customer care, or adjoining disciplines) to ensure smooth flow of communication between all stakeholders in support of project objectives.

• Facilitate internal meetings with key service delivery principals.

• Conduct order overview meetings with executive leadership of Ziply's largest customers. Including the creation and presentation of customer requested information.

Service Delivery Issue Resolution

• Troubleshoot customer problems and help resolve customer concerns.

• Anticipate potential service delivery impediments and proactive escalation to resolution.

Quality, Analysis & Continuous Improvement

• Perform order Root Cause Analysis at both an order and process level.

Other Duties

• Performs other duties as required to support the business and evolving organization

Required Qualifications:

• High school diploma or GED.

• Bachelor's degree in related field or equivalent combination of education and experience.

• Minimum of four (4) years of customer support experience.

• Minimum of two (2) years of project coordination or project management experience.

• Telecommunications (ISP, MSO, Telcos) experience.

• Intermediate proficiency in Microsoft Office Suite.

Preferred Qualifications:

• Project Management Certification.

• MEF Ethernet Certification.

• Two (2) year of experience with a CRM tool or Salesforce experience.

Knowledge, Skills and Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

•…