Clinical Engineering - Regional Vice President - Seattle, WA;

Summary

The Regional Vice President Clinical Engineering (RVP) oversees clinical engineering services across multiple hospital sites, with multiple customers across the United States. The Regional Vice President is fully responsible for profit and loss, integrated service delivery model, customer retention, associate development, strategic development, and leadership initiatives designed to meet the TRIMEDX goal of being the most trusted service partner in healthcare.

The Regional Vice President will ensure the team delivers on all the contractual, regulatory, and other commitments made to the TRIMEDX customer. This role will also ensure the successful adoption of all TRIMEDX lead initiatives and programs. This role will serve as the primary customer liaison and will represent TRIMEDX to this customer. This role will be required to be in the Seattle area with travel across 4 states to cover a large region.

Oversee service operations for multiple hospitals over a broad geographic area with full accountability for achieving service, financial, regulatory compliance, associate engagement and retention and organizational development goals to ensure service excellence. Build high performing teams by selecting and retaining site leaders and operational directors to lead and manage the business. Drive process and performance excellence through associate and leadership accountability, develop and execute management controls to assure site leaders and operational directors meet service delivery strategy objectives and generate customer satisfaction.

Assure quality and operational excellence through ongoing performance and process improvements, and implementation of Integrated Service Plan (ISP) to drive business results including, service delivery strategy, FTE staffing and training, resource plans, and budget planning and achievement of Performance Goals and Objectives, and organizational initiatives. Utilize financial data to diagnose business strengths and weaknesses, generate alternatives, and commit to driving daily decisions that maximize profitability.

Ensure detailed action plans are implemented to meet Performance Goals and Objectives, and organizational initiatives.

Set high standards and accountabilities for customer satisfaction including developing and overseeing strategies for Customer retention and cost savings reduction opportunities. Provide guidance to directors and site leaders for business reviews with customers to ensure program understanding, customer satisfaction, strategic partnering, innovation, and continuous improvement efforts. Develop key customer relationships and coach associates and leaders to develop and nurture existing customer account management strategies to assure customer loyalty.

Ensure development and implementation of Matched pairs for all customers. Serve as a key customer Matched pair to support Site Manager, Operations Director, and Client Experience in building high, wide, and deep customer relationship building. Deliver Quarterly Value Reviews and/or System-level reports or meetings. Accountable for overall EOC (Environment of Care) compliance for assigned portfolio. Lead the delivery of results to a defined customer group with diverse, non-routine needs.

Regular interaction with external customers.

Work effectively with TRIMEDX executives and other key stakeholders to drive customer growth, retention and satisfaction, business innovation, service delivery strategies, managing revenue growth, cost reduction and continuous improvement. Recognize problems as opportunities for creativity, innovation, and change; takes calculated risk and encourages others to challenge assumptions to seek alternative solutions. Champion and lead corporate-wide strategic initiatives. Leverage professional society involvement as a means of promoting and representing TRIMEDX within the regions or local communities through pre-defined branding and service initiatives.

Create vision and strategy for continuous improvement initiatives. Draw upon expertise and makes decisions about appropriate…