Operations Center Engineering Technical Manager

Position Overview

In this role you will be responsible for delivering in‑service technical support, fostering a safety culture, supporting high quality deliverables, advocating on behalf of operators with internal/external stakeholders, ensuring optimal team performance, and enhancing customer satisfaction. You will lead and support a multi‑skill team consisting of Controllers and Mission Directors that analyzes airplane data and provides proactive solutions for the customer to keep their airplanes flying.

This position entails supporting a team in the actual creation of the solutions by eliminating obstacles and facilitating collaboration across teams to engage a diverse pool of experts to best resolve technical and business issues. Understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operator’s situational requirements. This position will require some domestic and international air travel to integrate with Boeing team members, Customers, suppliers, and/or other organizations.

• Manage Engineering Technical personnel in the 24x7 Operations Center that manage elevated Airplane On Ground (AOG) events and have direct communication with Airline personnel in Tech Services and Maintenance and Operations Control Centers (MOCC) to provide guidance, and develop inspection and repairs for Operators and Airlines to resolve in‑service issues and recover Airplane On Ground (AOG) events.
• Monitors high impact Emerging Issues for Operators and Customers and provides guidance to Mission Directors, Systems Team Leads, Team personnel, and to Operators.
• Requires experience with engineering tools and processes for Boeing commercial airplane models.
• Develops and executes project and process plans, implements policies and procedures and sets operational goals.
• Requires 787 Airplane knowledge, and proficiency with Boeing maintenance documents:
  My Boeing Fleet , 787 Toolbox, Fault Isolation Manual (FIM), Airplane Maintenance Manual (AMM), Illustrated Parts Data (IPD), Fleet Team Digest (FTD), Service Bulletins (SB), Service Letters (SL), Maintenance Tips (MT), System Schematics.
• Works with functional and business unit management to acquire resources for projects and processes, provides technical management of suppliers and leads process improvements.
• Interfaces directly with external Customers including airlines, Maintenance & Repair Overhaul (MRO) stations, Lessors, etc. to clarify technical requirements and issues.
• Develops and maintains relationships and partnerships with domestic and international Customers, stakeholders, peers, and partners.
• Provides oversight and approval of technical approaches, products, and processes related to in‑service issues for Boeing Commercial Airplane owners/operators.
• Embodies the leadership expectations of How We Lead (Manages as a Coach, Career Mentor, and Engineering Business Leader).
• Manages, develops and motivates employees. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.
• Manages the teams shift schedule to ensure the team has the appropriate coverage to support operator questions and concerns 24x7 by 365.
• Engages and empowers employees to make process improvements.
• Manages, develops and motivates employees by modeling Boeing Values and Behaviors.

• Bachelor’s degree in related discipline and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training).
• 10+ years of experience in the airline/aerospace industry.
• 5+ years of experience working in an aviation‑related engineering, technical and/or maintenance positions (or equivalent) directly supporting airline or government customers.
• 3+ years of experience working in a Customer‑facing role or organization.
• Candidate must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross‑functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”