DSHS ESA EBT Lead Policy Program Manager

DSHS ESA Program Manager

The Economic Service Administration (ESA), Community Services Division (CSD) is seeking an Electronic Benefits Transfer (EBT) and Electronic Funds Transfer (EFT) Lead Program Manager. The role involves leading the design, drafting and implementation of program policies and procedures related to the EBT and EFT/Direct Deposit program. The Lead EBT/EFT Program Manager will oversee the overall operation of EBT/EFT under the supervision of the EBT/EFT Administrator, delegate tasks to EBT Program Managers, ensure adequate staffing, communicate job expectations, provide staff training and auditing, and resolve issues as they arise.

• Oversee the overall operation of the EBT/EFT program.
• Provide oversight of the overall progress of the EBT vendor to ensure the integrity of the EBT program.
• Coordinate, oversee, and monitor policies and procedures that regulate distribution of program benefits through the EBT system.
• Provide strategic guidance to the EBT Fiscal Program Manager and oversee contract monitoring.
• Monitor, review, edit, and track EBT contract deliverables to ensure timely, accurate system deliverables.
• Ensure policies and procedures are developed or revised to accommodate operational changes mandated by EBT.
• Review and recommend approval of all changes to the EBT vendor system.
• Serve as lead/support analyst to review proposed bills and provide clear interpretation of potential impacts to the EBT program.
• Provide support to the EBT unit as needed.

• Knowledge of federal and state laws, rules, and regulations related to all federal and state public assistance cash and food programs.
• Knowledge and understanding of the Automated Client Eligibility System (ACES) and Bar Code IT and EBT and the change management and testing process for each.
• Ability to communicate and interact effectively with others across a broad spectrum of management, administration, professionals, and line staff at local, state, and federal levels.
• Ability to write effectively and develop effective written policies and legal directives.
• Ability to participate in group problem solving, decision making, and network successfully with internal and external stakeholders.
• Work independently, develop and implement action plans and utilize available resources efficiently.
• Provide technical assistance and consultation to external and internal stakeholders.
• Analyze policies, laws, regulations, and other materials, and make decisions based on analyses.
• Obtain and interpret information from large volumes of reports, laws, regulations, records, printouts, and data mining documents.

Applicants must have a bachelor’s degree in public administration, business administration, social services, human services, project management, or a closely related field and at least three years of experience conducting or supervising financial eligibility determination for public assistance programs, including financial, medical, and food benefits, or equivalent relevant professional experience.

Questions? Please contact sean.brauner.gov (reference #04453).

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or