Financial Center Manager - Friendship Heights Financial Center

Overview

The Financial Center Manager will oversee day‑to‑day operations of a financial center and its employees, acting as a business owner and fostering a client‑centric culture.

• Develop talent through proactive recruitment and coaching.
• Manage client traffic, ensuring seamless routing and retention.
• Drive business results via formal management routines and coaching.
• Create a world‑class client experience environment.
• Execute market‑level initiatives prescribed by market leaders.
• Engage employees in business strategy to achieve operational excellence.
• Manage organizational priorities and execution.

• Opportunity & Inclusion Champion:
  Build an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data:
  Promote data‑driven decisions and continuous improvement.
• Enterprise Advocate & Communicator:
  Deliver clear messages that connect contributions to business results.
• Risk Manager:
  Lead identification, escalation and resolution of potential risks.
• People Manager & Coach:
  Develop team members through coaching and feedback.
• Financial Steward:
  Manage expenses with an owner's mindset.
• Enterprise Talent Leader:
  Recruit, onboard and develop talent, supporting mobility.
• Driver of Business Outcomes:
  Deliver results through effective management.

• Minimum of one year of leadership experience (coaching, training, motivating a team).
• Highly motivated self‑starter with strong work ethic and focus on results.
• Excellent collaboration skills; builds strong relationships.
• Passion for delivering experiences that improve clients’ financial lives.
• Confidence in identifying solutions and resolving problems independently.
• Effective communication skills with diverse clients.
• Ability to learn and adapt to new technologies.
• Strong critical thinking and problem‑solving abilities.
• Adherence to processes, guidelines, laws and regulations.
• Efficient time and capacity management in a fast‑paced environment.
• Ability to prioritize, delegate and execute tasks.
• Interpret performance results and drive success.
• Availability to work weekends or extended hours as needed.

• One year of management experience including hiring, coaching and developing direct reports.
• Experience in financial services and knowledge of industry products and solutions.
• Proven track record of meeting or exceeding goals in team environments.
• Bilingual skills.

• Coaching
• Customer Service Management
• Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma, GED, or equivalent secondary education.

1st shift (United States). 40 hours per week.

Annualized salary range: $73,500.00 – $, based on experience, education and skill set.
Eligible for annual discretionary incentive. Benefits package includes industry‑leading benefits and paid time off.

Pay transparency information available at