Community Manager - Holly Ridge

Job Details

Location:

Holly Ridge - Everett, WA 98204

Position Type:
Full Time

Salary: $32.00 - $45.00 per hour

Schedule:

Monday to Friday 8:00 AM – 5:00 PM

• Over 90% company‑paid medical benefits for employee coverage
• 100% company‑paid dental and vision benefits for employee coverage
• Healthcare and dependent care flexible spending accounts
• Company‑paid life insurance, AD&D and long‑term disability benefits for employee coverage
• Best‑in‑class voluntary insurance benefits
• Pre‑tax and Roth 401(k) programs with company match of 100% of the first 4% contributed
• Discretionary bonus programs
• Eligibility for a 30% housing discount consideration
• Employee assistance program with 24/7 counseling services
• Company‑sponsored industry training and certifications
• 3 weeks of paid time off each year
• Up to 12 paid holidays each year

The Community Manager is responsible for the day‑to‑day operations of one or more assigned communities and ensures that company objectives are met. The role leads performance in associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance.

• Recruit, interview, hire, train, and retain employees; work with HR to onboard new staff
• Oversee marketing programs, including social media engagement, collateral inventory management, and collaboration with the Marketing Department
• Supervise resident retention, renewals, and leasing programs to maintain maximum occupancy and minimal turnover
• Ensure success of resident events, community programming, and local/non‑profit programs
• Oversee all maintenance activity—unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects
• Implement new systems, programs, and procedures as directed by the company
• Use company technology and software effectively and appropriately
• Lead and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters
• Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback
• Document performance, apply progressive discipline, and partner with HR on employee‑relations issues
• Build staffing schedules, manage timecards, approve PTO, and ensure meal/rest compliance
• Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training and accountability
• Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues with Accounting
• Approve invoices, process payables, and review utility billing and rentable item charges for accuracy
• Prepare, monitor, and adhere to the community’s operating budget
• Lead revenue management strategies, including monitoring LIHTC/Tax Credit Rents (HUD fair market rents), Section8 standards, and voucher programs
• Update Yardi and other property management systems with accurate resident, lease, and financial data
• Oversee leasing activity—tours, prospect engagement, applications, move‑ins, move‑outs, and CRM/leasing software—to achieve occupancy goals
• Collaborate with Marketing on community promotions, social media, and collateral management
• Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues with Resident Relations
• Maintain reputation scores by consistently delivering professional, responsive, and high‑quality service
• Ensure compliance with regulatory requirements—including LIHTC/Section
  42 program requirements, special needs set‑asides, re‑certifications, calculations, and reporting
• Adhere to federal, state, and local laws, including Fair Housing, ADA, wage and hour, and landlord‑tenant regulations
• Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures
• Oversee lease administration, screening processes, and legal notices for accuracy and compliance
• Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards
• Ensure vacancy reports are current and up to date
• Direct maintenance operations—including service requests, unit turns, preventative maintenance, and capital projects
• Schedule and supervise maintenance staff to ensure…