WDVA Continuous Improvement Manager; WMS Band 1 Olympia Office
Listed on 2026-06-23
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Management
Business Management & Consulting, Business Analyst, Program / Project Manager, Operations Manager
Description
Continuous Improvement Manager
WMS Band 1
Full-Time - Permanent
Olympia Central Office
Are you a continuous improvement professional dedicated to making a difference through process improvement structures and approaches, supporting organization development and learning, and have experience in successful Lean Six Sigma program development and training? Join the Washington Department of Veterans Affairs (WDVA) as a Continuous Improvement Manager (WMS Band
1) at our Central Office in Olympia and help lead agency-wide strategic initiatives that improve services for WDVA’s customers. Working for the Office of Strategy and Performance, you’ll partner with leadership and our Organization Change Manager to drive organization improvements. Through management of the WDVA Continuous Improvement Program you'll facilitate problem- solving, lead and implement Lean Six Sigma practices, and deliver high-impact projects that advance WDVA’s mission, vision, and strategic goals.
Please note:
Standard business hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position requires regular local travel for meetings and to WDVA locations throughout the state. This position may be eligible for hybrid telework based on business needs, as approved by the appointing authority. The position will still require in-person presence.
At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for nearly 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla.
These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.
The Office of Strategy and Performance (OSP) provides enterprise-wide services including strategic planning, performance management, program development, performance standard development, organizational change management, continuous improvement and problem-solving facilitation, leadership governance, and conducts multiple high-profile, high-risk projects annually. This position reports to the Director of Strategy and Performance for your Washington Department of Veterans Affairs (WDVA). The Continuous Improvement Manager supports the agency’s leadership, operations, and cross-functional leadership teams, as well as the Office of Strategy and Performance, in delivering initiatives aligned with the WDVA strategic plan and project portfolio.
These initiatives are critical to the successful delivery of services to our customers and the achievement of organizational goals.
Some of what you'll do:
- Collaborate with the Director of Strategy and Performance, agency leaders and their staff to ensure improvement work is aligned with the agency strategic goals, objectives and strategies and that leaders and staff are developing innovative solutions to the challenges of achieving results.
- Manage and administer the agency Continuous Improvement Program
- Provide expert process improvement facilitation consultation and services.
- Lead, facilitate, manage, report and track all aspects of workshops, training, meetings and work groups.
- Consult with agency leadership to build agency ability for integration of Lean Six Sigma improvement pillars, methodology, and approaches into daily operations.
- Coach and mentor leaders, supervisors and staff across the agency in Lean Six Sigma management and assist teams in developing core process goals and measures, huddles and effective visual management tools.
- Design, lead and manage agency level problem solving and improvement projects.
- Consult in the development and implementation of action plans that track progress on planned objectives and performance measures to ensure the WDVA achieves desired outcomes.
- And more!
* Complete Position Description available upon request*
Requi…
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