Senior Account Manager

The Terra Power Isotopes® (TPI™) division focuses on developing medical isotopes to support radio therapies for various cancers. We leverage thorium to produce actinium‑225 and aim to expand into other nuclear‑related medical treatments.

The Account Manager acts as a liaison for both internal and external customers, ensuring timely resolution of customer orders and fostering strong client relationships.

• Actively engage in problem resolution for customer orders
• Manage assigned customer accounts
• Assist with customer contract negotiations
• Gather customer order information and input into product ordering systems
• Enter and process orders within an internal database for order management
• Run reports in Microsoft Excel and analyze for accuracy
• Monitor the customer order through its full life cycle
• Investigate and resolve customer inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls to customers, confirming or obtaining missing information
• Collaborate with internal teams to gather and analyze data related to customer orders
• Collaborate with various internal Terra Power teams regarding next steps and/or following escalation protocol

• Bachelor’s degree in marketing, business, or a related field and 10 years’ experience in a customer‑facing role; MBA or PhD preferred
• Minimum of 2 years’ experience managing existing supply contracts and assisting with negotiation of new contracts in the radiopharmaceutical or healthcare industry
• Intermediate Excel skills with the ability to run reports and analyze for accuracy
• Strong written and oral communication with exceptional customer service skills
• Ability to work independently and be self‑directed
• Ability to sit for long periods of time in an open setting
• Ability to prioritize multiple, concurrent assignments with a sense of urgency
• Exceptional organizational and time‑management skills
• Detail oriented
• Ability to work effectively in a fast‑paced environment
• High degree of trust and integrity, with openness, respect, and a desire to foster teamwork
• Position title and level will be determined based on assessment of qualifications

• Motor Abilities:
  Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
• Physical exertion:
  Minimal, with ability to safely lift up to 25 pounds
• Special senses:
  Visual and audio focus work
• Work conditions:
  Stairs, typing/keyboard, standard and/or sitting working environment >8 hours/day

• Job Type: Full‑time
• Salary Range: $138,685 – $208,027 (Washington State)

• Competitive Compensation (including discretionary short‑term incentive payments)
• Comprehensive Medical and Wellness Benefits – Medical, Vision, Dental, Life and Disability, Gender Affiliation Benefits
• 401(k) Plan
• Generous Paid Time Off (21 days annually accrued PTO)
• Generous Holiday Schedule (10 paid holidays)
• Relocation Assistance
• Professional and Educational Support Opportunities

Terra Power is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.