Manager, Field Services Manager; Onsite

Location:

US-WA-EVERETT-11404, 11404 Commando Rd, COMMANDO, Washington, USA

Role Type:
Onsite

Security Clearance:
None / Not Required

Salary: 118,300 USD - 224,900 USD

• Work with the management team to plan, develop, implement, and oversee policy deployment plan actions aligned with the overall business plan objectives and targets
• Manage performance of technicians and lead with flexibility, determining how assignments are completed (e.g., objectives and approaches to completing work)
• Drive development of direct reports through counseling, mentoring, and leading by example and ability to have conversations to improve performance
• Set day‑to‑day goals for team, ensuring short and long‑term operational and production goals are met
• Ensure adherence to all Collins, Boeing, and FAA policies, practices, and procedures of Field Support team members and Collins’ visitors
• Ensure full regulatory compliance culture in Global Trade, EHS, Ethics, Quality and more
• Lead cost‑reduction initiatives to enhance profitability and business sustainability
• Make and implement modifications to Field Support team’s system and processes to resolve problems and/or improve operational effectiveness
• Foster a high‑engagement culture built on respect, empowerment, communication, and collaboration
• Establish strong cross‑functional communication with departments to align business goals and timelines
• Develop talent and succession plans for leadership continuity and team stability
• Communicate with a variety of internal and external department entities, including Field Support team, Collins’ manufacturing facilities, external airline customers, and Boeing manufacturing partners
• Report work progress, participate in customer‑facing meetings to review quality and product performance, address customer complaints and resolve problems
• Coordinate with Collins Engineering in determining and solving equipment design problems, evaluating product performance and conducting field trials
• Assist Collins Program Management with determining post‑Delivery commitment obligations
• Establish and maintain professional relationships with customers and business partners

• University degree or advanced degree in a related field, and minimum 8 years of prior relevant experience; or minimum 5 years of experience
• Experience/knowledge of all aspects of the business, including EH&S, people development, regulatory, quality, operational, technical, and financial requirements
• Proven leadership experience with strong motivation, people development, and decision‑making skills
• Prior field support and supervisory experience (preferred)
• Aviation or aerospace experience (preferred)
• Assembly/installation experience within the aerospace industry (preferred)

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student loan repayment program
• Life insurance and disability coverage
• Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.