Managing Attorney and Director of Client Service Delivery

Managing Attorney and Director of Client Service Delivery  About Equinox

At Equinox Business Law Group, we believe business leaders deserve the same strategic legal advantages as large corporations. We help entrepreneurs move forward with confidence by providing practical,business-focusedlegalcounselthroughour

Fractional General Counsel model .

Wearenotatraditionallawfirm.

Weareagrowth-oriented,technology-forward professional

servicesorganizationcommittedtohelpingclientsmakebetterbusinessdecisions,manage risk intelligently, and achieve their goals.

Ourteamoperatesaccordingtothreecorevalues:

Business First
–Weunderstandthebusinessbehindthelegalissueandfocusondeliveringvalue, not just legal analysis.

Deal Makers
–Wemoveworkforwardthroughcollaboration,problem solving,respect,and accountability. We do not operate in silos.

Intentional
–Wedowhatwesaywewilldo.

Wecommunicateclearly,followthrough,andtake ownership of outcomes.

Ifyouenjoyhelpingbusinessesgrow,building systems,leading people,andimprovinghowlegal services are delivered, this may be an exceptional opportunity.

The Managing Attorneyservesastheoperationalandprofessionalleaderof Equinox 'sClient Services Department.

This individual is responsible for the overall success of client service delivery, including legal quality, client experience, attorney development, project management integration, resource planning, contractor oversight, utilization management, profitability, capacity planning, and continuous improvement.

The primary role of the Managing Attorney is leadership and management of the Client Services team,bothemployeesandcontractors,toassuretheyareworkingontherightprojectsandtasks based on skills, experience, and level to meet target metrics and assuring high quality work product.

In addition,the Managing

Attorneywillperformdirectclientfacingworkwithatargetof 50% utilized in this area.

The Managing Attorney works closely with the Visionary, Integrator, and Operations team to ensure that

Equinoxdeliversexceptionalclientoutcomeswhilebuildingascalableandprofitable business model.

Whilethispositionmaintainsalimitedclientportfolio,successismeasuredprimarilythroughthe performance, effectiveness, and growth of the Client Services organization.

Client Service Delivery Leadership

• Leadtheoverall Client Services function .
• Ensurelegalservicesaredeliveredconsistently,efficiently,andinalignmentwithclientexpectations.
• Monitorclientsatisfactionandidentifyopportunitiestoimprovetheclientexperience.
• Partnerwithsales,legal,project management,andoperationsteamstocreateaseamless client journey.
• Serveasastrategicadvisoroncomplexclientmattersandhigh-valueclientrelationships.
• Champion Equinox'sBusiness
  
  Firstphilosophyinallclientinteractions.

• Lead,mentor,anddevelopattorneys,paralegals,projectmanagementprofessionals,and contractors.
• Establishclearexpectationsandperformancestandards.
• Conductregularcoaching,feedback,anddevelopmentdiscussions.
• Createcareerdevelopmentpathwaysandtraininginitiatives.
• Fosteracultureofaccountability,ownership,collaboration,and excellence.
• Addressperformanceconcernspromptlyandconstructively.
• Buildfutureleaderswithintheorganization.

• Ownteamcapacityplanningandworkloadbalancing.
• Evaluatestaffingneedsandhiringpriorities.
• Ensureworkisassignedtotheteammemberbestequippedtodelivervaluewhilemaintainingefficiencyandprofitability.

• Manageclientservicesteammembers’utilization,earned value,matter profitability,and service delivery metrics.
• Monitor bottlenecks,workload imbalances,andgrowthconstraints.
• Leadprojectmanagementtoproactivelyallocateresourcesandforecastfutureneeds.

• Recruit,onboard,manage,andevaluatecontractattorneysandlegalprofessionals.
• Developscalablecontractorutilizationmodels.
• Establishperformanceexpectationsandqualitystandards.
• Assesscapacityrequirementsanddeterminewhencontractorsupportisappropriate.
• Ensureoutsideresourcesalignwith Equinoxservicestandardsandculture.

• Leadprojectmanagementtoensureprojectsremainontime,onbudget,andproperlyscoped.
• Supportthecontinuedevolutionoflegalprojectmanagementsystemsandworkflows.
• Monitorse…