LEAD Case Management Supervisor

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Management Everett, WA, US

Salary Range: $80,000.00 To $90,000.00 Annually

PRIMARY FUNCTION: Oversees LEAD team in providing engagement and intensive case management services to individuals referred by local law enforcement agencies under a diversion program or a “Social Contact” from a member of the legal system or community service program. Responsible for the day-to-day operation of the case managers to ensure they are supported individually, functioning as a collaborative team and engaging clients with caring, respectful communication and support while maintaining appropriate boundaries.

Works in close collaboration with the grant Program Director at Snohomish County and ensures the overall goals of the contract are met.

REPORTS TO: Director of Outreach Programs

CLASSIFICATION: Full-time salaried, exempt, working Monday-Friday and some rotating schedules to assure training and oversight to all supervises. Some on-call hours may be required. Workstations and offices will be located at Evergreen Recovery Centers on Airport Road at Everett/Lynnwood city boundaries.

Under the supervision of the Director of Outreach Programs and in collaboration with the Snohomish County LEAD Program Director, develops and implements a program of intensive case management for individuals arrested or suspected of low-level property crimes, drug offenses and/or prostitution into social services through a diversion program or individuals that are identified and referred by community service providers. Provide leadership to case management staff and provide consistent individual supervision and daily support as well as regular consultation as questions arise within the LEAD team.

Case Management Supervisor will monitor productivity and teach self-care, critical communication and relationship building skills to case managers and address deficiencies with appropriate training and oversight.

Tasks include but are not limited to:

• Conduct training and supervision of LEAD staff through regularly scheduled individual meetings with each staff member at least once a week and in weekly team meetings.
• Provide ongoing clinical support, coaching and guidance to case managers to address staff secondary trauma with regard to LEAD participants.
• Provide opportunities for self-care trainings and demonstrations, encourage open communication and teach healthy boundaries to avoid staff burnout.
• Responsible for hiring, training, evaluation, discipline and termination of LEAD staff, in consultation with Snohomish County LEAD Program Director and in accordance with the policies and procedures of the organization.
• Ensure staff have appropriate tools and equipment to effectively conduct their work.
• Work to resolve issues and problems, consulting with Program Director as expected, and provide clear, professional clinical direction to LEAD case managers as a group and individually.
• Instill in supervises a sense of commitment to the vision, values and mission of the LEAD case management program and Evergreen Recovery Centers.
• Meet weekly with Snohomish County LEAD Program Director
• Facilitate conflict resolution between supervises and other staff or partners.
• Develop and maintain collaborative relationships with LEAD partners including participating law enforcement agencies, city prosecutors and Snohomish County Prosecuting Attorney’s Office.
• Represent the LEAD program to community stakeholders using effective communication and develop strategic partnerships to best leverage the LEAD…