Medical Services Operations Manager Everett

Introduction

Compass Health is the region’s largest private, non-profit organization providing mental health and chemical dependency services in Island, San Juan, Skagit, Snohomish, and Whatcom counties of Western Washington. We provide quality creative services to children, families, and adults in a variety of outpatient, residential and inpatient settings.

The Medical Services Operations Manager provides operational leadership for Medical Services across Compass Health’s service lines, clinical sites, and programs. This position plays a key role in ensuring Medical Services has the staffing models, operational infrastructure, performance systems, and capacity necessary to support access, quality, compliance, and financial sustainability.

Working in partnership with the Chief Medical Officer (CMO), MA Supervisor, and other organizational leaders, the Medical Services Operations Manager oversees provider capacity, workforce planning, productivity, performance improvement, KPI development, and operational execution.

The ideal candidate brings healthcare operations expertise, strong analytical and project management skills, and an understanding of behavioral health and medical service delivery systems to drive continuous improvement and support exceptional patient outcomes.

What We Offer

• Medical, dental, and vision insurance at NO COST to full-time employees
• 16 days of paid vacation in the first year
• 12 sick days, including a wellness day
• 13 paid holidays – 11 traditional holidays plus 2 personal choice holidays
• Professional development funds
• Up to 5 days of paid education leave
• 403(b) retirement plan with up to 2% company match after the first year
• And much more

Medical Services Operations Leadership

• Provide operational leadership for Medical Services functions across multiple counties, clinical sites, and programs.
• Develop, implement, and monitor operational workflows that improve efficiency, access to care, and patient experience.
• Partner with the CMO to establish operational priorities, annual goals, and strategic initiatives.
• Oversee provider workforce allocation, productivity expectations, workload balancing, and capacity optimization across Medical Services programs.
• Lead implementation and optimization of Medical Services policies, procedures, and operational standards.
• Collaborate with agency leadership to support organizational growth, service expansion, and program development.

Caseload Management & Access

• Establish provider panel standards and caseload expectations.
• Monitor provider utilization and productivity across service lines.
• Forecast future service demand using referral, access, and utilization data.
• Recommend resource redistribution to optimize patient access and provider capacity.
• Lead initiatives to reduce wait times and improve appointment availability.

Analytics, Reporting & Systems Optimization

• Develop, maintain, and monitor key performance indicators (KPIs) for Medical Services operations.
• Develop reports and operational analyses for the CMO.
• Track and analyze provider productivity, patient access and wait times, caseload volumes, appointment utilization, no-show and cancellation rates, revenue and reimbursement performance, and documentation compliance.
• Identify performance improvement opportunities through data analysis and operational reviews.
• Develop recommendations and action plans based on operational and financial performance data.
• Support agency quality improvement and performance management initiatives.
• Partner with Information Technology and organizational leadership to optimize electronic health record (EHR) workflows.
• Support Medical Services participation in system upgrades, workflow redesign, and implementation initiatives.

Workforce & Medical Staff Operations

• Coordinate operational activities involving psychiatrists, psychiatric nurse practitioners, nurses, medical assistants, and other Medical Services staff.
• Develop workforce plans based on projected service demand, provider productivity trends, and organizational growth initiatives.
• Establish and monitor staffing models that support sustainable coverage, productivity, and access targets across Medical Services.

Financial & Operational Performance

• Monitor operational performance to support financial sustainability and effective service delivery.
• Support revenue cycle optimization related to Medical Services.
• Collaborate with Finance and Accounts Receivable teams to identify and address operational barriers affecting reimbursement and…