Program Manager

Job Overview

A Creation Technologies Program Manager (PM2) plays a critical role in managing the production and delivery of electronic products and services. The program manager is responsible for overseeing all aspects of the production process from design and prototyping to manufacturing and delivery. The main goal is to ensure that products are produced efficiently, meet quality standards, are delivered on time, and are cost‑effective.

• Define program scope and requirements, ensuring product design aligns with customer specifications, timelines, and quality standards.
• Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion, and delivery dates.
• Manage process validations such as Installation qualification (IQ), Operational qualification (OQ), and Performance qualification (PQ).
• Monitor and manage program metrics, including on‑time delivery, quality, responsiveness, and cost performance, and identify root causes and solutions for variances.
• Coordinate Customer Focused Teams (CFTs) across engineering, manufacturing, quality, logistics, and supply chain, assigning priorities and leveraging team strengths.
• Act as the primary customer liaison, ensuring expectations are met and updates or issues are effectively communicated.
• Oversee financial aspects, including revenue forecasting, cost estimates, and Profit and Loss (P&L) variances, ensuring budget adherence and accurate quotations.
• Identify cost‑saving opportunities while maintaining quality, recovering costs for changes such as Engineering Change Orders (ECO), Non‑recurring Expenditures (NRE), excess, and obsoletes, and ensuring return on investment.
• Ensure manufactured products meet quality standards and required certifications (e.g., UL, CE, RoHS, ISO).
• Resolve quality issues by identifying root causes, implementing corrective actions, and mitigating risks throughout the manufacturing process.
• Manage changes to project requirements, timelines, budgets, or designs, ensuring proper communication and adjustments.
• Monitor production stages, scaling from prototypes to meet customer demand while maintaining efficiency and quality.
• Coordinate supply chain needs to ensure materials are available on time and avoid disruptions.
• Oversee delivery logistics, ensuring products are shipped on time and in good condition.
• Provide regular updates to senior management and clients, highlighting progress, issues, and successes.
• Maintain proper documentation, including design changes, procurement records, and quality inspection reports.
• Travel as required (up to 10%).

Bachelor’s degree or equivalent combination of education and experience. 4+ years of electronics manufacturing services (EMS) or relevant industry experience with a proven track record of success in complex programs.

• Advocate for customers by responding to feedback with appropriate improvement action plans.
• Possess strong technical knowledge of electronics design, PCB assembly, surface‑mount technology (SMT), manufacturing processes, and quality control methods.
• Demonstrate expertise in project management, including resource allocation, time management, risk assessment, and budget oversight.
• Proficient in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) for planning and communication tasks.
• Exhibit strong communication, negotiation, and conflict resolution skills, effectively managing internal and external relationships.
• Analyze business documents, contracts, and technical procedures with a general understanding of financial concepts such as budgeting, planning, and forecasting.
• Quickly identify issues, develop effective solutions, and resolve complex problems with excellent judgment and analytical skills.
• Work independently with minimal supervision while maintaining executive‑level presence and business acumen.
• Team‑oriented, flexible, and able to manage multiple changing priorities while driving targeted outcomes.

In compliance with pay transparency requirements, the target salary range is $160,000 per year depending on experience.

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