Hospitality Manager - Everett, WA;

Other Forms of Compensation

Eurest

$100,000 - $110,000 /year

16

National travel required across a 10-state portfolio

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies – in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in‑unit associates excel as they deliver world‑class meals in corporate cafes and executive dining rooms with on‑site catering through vending innovations and more.

Our company is innovative, high performing and fast‑growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. We work with exciting companies at interesting locations. Come grow your career with Eurest.

• Lead and execute the hospitality and guest experience strategy across multiple locations
• Own and execute the customer experience strategy across the portfolio, aligning communications, Guest Experience Manager (GEM) behaviors, Voice of the Customer (VOC) insights, retail execution, and participation‑driving actions to business and site needs.
• Retool and elevate the front‑of‑house (FOH) experience, including service flow, merchandising, hospitality, signage, ambiance, presentation, and visual standards.
• Support GEM and FOH training to reinforce hospitality behaviors, service consistency, technology confidence, and daily execution.
• Drive participation through targeted activations, VOC‑informed Just Do’s, nudge messaging, retail alignment, sampling, feedback events, and consistent FOH engagement.
• Lead nudge platform execution for promotions, reminders, feedback loops, adoption messaging, and participation‑building communications.
• Integrate VOC insights into operational routines, guest recovery, training priorities, and site‑specific improvement plans.
• Support adoption of guest‑facing technology, including preorder, point‑of‑sale systems, line‑busting tablets, digital signage, mobile ordering, and related tools.
• Partner with operations to identify friction points, line‑time concerns, product gaps, merchandising opportunities, workflow improvements, and service recovery needs.
• Align retail execution across cafés, markets, vending, catering, and other service formats to create a consistent, relevant, and easy‑to‑navigate customer journey.
• Work closely with the Regional Marketing Manager on communications, promotional calendars, engagement campaigns, storytelling, and client‑facing updates.
• Track experience trends, participation opportunities, technology adoption, and VOC sentiment to scale best practices across the portfolio.

• The ideal candidate should bring experience in hospitality, food service, retail, workplace experience, or multi‑site guest engagement, with a strong background in front‑of‑house execution, team training, customer feedback, and participation growth.
• Multi‑site food service, hospitality, retail, or workplace experience leadership.
• Front‑of‑house execution with a strong eye for service flow, merchandising, cleanliness, ambiance, signage, and guest interaction.
• Experience coaching or training hourly teams, ideally GEMs, FOH associates, catering teams, or retail teams.
• Background driving guest participation through promotions, activations, marketing support, sampling, VOC events, and site‑level engagement.
• Familiarity with VOC tools, guest feedback, dashboards, survey results, or customer sentiment tracking.
• Experience partnering with marketing, communications, culinary, operations, and client stakeholders.
• Comfort supporting technology adoption, such as POS systems, preorder platforms, line‑busting tablets, digital signage, mobile ordering, or nudge platforms.
• Ability to identify friction points in the guest journey and turn them into practical action plans.
• Strong client‑facing communication skills and the ability to influence without direct authority.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retiremen…