Program Supervisor

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justice and hope.

The Program Supervisor supports LCSNW's housing stability programs in Snohomish County by assisting the Program Manager with daily operations, staff supervision, and oversight of rent assistance and housing placement services. This position leads and develops direct service staff, ensures accurate and compliant program administration, and strengthens the funder relationships and community partnerships that sustain housing stability services across the county.

• Assist the Program Manager with the day-to-day operation of housing stability programs providing rent assistance and housing placement services to households across Snohomish County, in accordance with county and state funding requirements.
• Train, supervise, and lead a diverse team of case managers and housing coordinators, supporting their professional development, well-being, and performance to ensure high-quality service delivery and fulfillment of contractual obligations.
• Plan and facilitate regular staff meetings and provide individual and group case consultation to share information, coordinate services, and support consistent program practices; provide participant orientations and cultural integration support as needed.
• Review, approve, and process rent assistance and housing support documentation in accordance with program guidelines and funding requirements.
• Implement administrative practices that ensure accurate, confidential participant recordkeeping and safe, compliant service delivery; interpret and communicate LCSNW policies and procedures to staff and volunteers.
• Research, compile, and maintain accurate and traceable program data, statistics, and qualitative information; prepare reports, manuals, correspondence, and other materials required by LCSNW leadership or funding agencies in a timely manner to support grant reporting and future funding efforts.
• Create, maintain, and strengthen relationships with funders, community partners, stakeholders, and community organizations to enhance services, support advocacy efforts, and advance program goals.
• Represent LCSNW housing stability programs at partner, funder, and community meetings and events, including attending…