Field Service Technician II ; H​/F - SAFRAN LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Seats est l'un des principaux fabricants mondiaux de sièges d'avion, tant pour l'équipage que pour les passagers. 1 million de sièges d'avion fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes du monde entier.

As a member of Safran Seats, you contribute to providing over one million seats to airlines worldwide, ensuring superior quality, comfort, and innovation. Your role involves collaborating with a team to develop high-value solutions for passengers and crews. Safran is one of the few OEMs offering a comprehensive range of passenger seats, from economy to first class, allowing you to take pride in creating impressive seating options for various needs.

• Rework and stamp pickups self‑identified and/or written by Air Framer and/or customer during the build of the Aircraft.
• Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels/trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given.
• Sustain a high quality level of workmanship at all times.
• Respond promptly to all communication (telephone, etc.) with Air Framer personnel and customers.
• Maintain a good rapport with Air Framer personnel and customers.
• Follow Safran/Air Framer safety guidelines or processes established by the organization at all times.
• Submit accurate part order requests and understand the POA/SOA process at Air Framer/Safran.
• Be responsible for driving company van and other technicians safely around Air Framer/Safran Facilities.
• Attend Safran daily standup/tie‑in meeting.
• Adhere to Air Framer/Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year.
• Coordinate verbally with QA's, Engineers, Lead's, Technicians and other key Air Framer/Safran personnel on a daily basis.
• Perform other duties as assigned.

• Education & Qualification
  • High School Diploma or equivalent required.
  • Associate's degree in a related technical field preferred.
• Work Experience
  • At least 2 years of Field Service experience related to troubleshooting and repairs required.
• Professional Skills
  • Natural mechanical ability with hand and power tools.
  • Basic working knowledge of CMM's, Engineering Drawings and other technical documents.
  • Basic computer knowledge and familiarity with MS Office applications.
  • Proficient using smartphones/tablets on a daily basis to send emails, pictures and other applications.
  • Valid driver's license and the ability to obtain a passport.
• Behavioral Skills
  • Ability to work efficiently under stressful situations.
  • Follows instructions and completes jobs in a timely manner.
  • Excellent customer‑service, verbal and written communication skills.
  • Availability to work various hours, after‑hours and weekends as needed.
  • Ability to maintain multiple tasks simultaneously, including managing assignments from more than one customer during a given day.
  • Willingness to travel to other Air Framer FALs in other states and other international Safran sites on some occasions.
  • Ability to generate written communication and operate required office equipment.
  • Clear written and verbal communication in English.
• Desirable Aspects
  • Hands‑on electrical troubleshooting knowledge (testing voltage and continuity).
  • Demonstrated participation in continuous improvement efforts. Clear written and verbal communication.
  • International and/or domestic travel required; approximately 2-4 weeks per year.

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.