Sr. Quality Operations Manager , Leo

Sr. Quality Operations Manager, Amazon Leo

Job  | Amazon Kuiper Manufacturing Enterprises LLC

Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.

The Amazon Leo Quality team is seeking an experienced Quality Operations Manager to lead a team of Quality professionals to support our quality capabilities and achieve these goals. This individual will be responsible for developing, overseeing and directing quality inspection personnel, the Quality Inspection area, and improvement projects to the inspection area, among other responsibilities.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

• Oversee and provide daily direction and management to quality inspectors within the inspection team, prioritizing work as needed, answering escalations, and being able to quickly determine path forward in ambiguous situations.
• Hire and develop a Quality Team. Identify staffing needs, recruit both internally and externally, and uphold high standards in new employee selection. Develop and grow team members’ technical skills and career development.
• Develop, implement, and iterate a robust onboarding and training plan for incoming quality inspectors.
• Lead Lean and 5S activities among the inspection processes to drive efficiency within the Quality Inspection Center and reduce non-value-added time.
• Lead effective Root Cause Corrective Action investigations, partnering with assembly technicians, engineering, and other stakeholders to quickly identify and implement improvements.
• Participate in Material Review Board (MRB) activities to ensure defective parts are contained, identified, dispositioned, and corrective actions are executed to prevent reoccurrence.
• Responsible for quality records and departmental procedures to ensure compliance with regulatory and business requirements, and aid in the development and maintenance of the Amazon Leo QMS.
• Direct report to the Manufacturing Quality Manager, providing guidance for QMS enhancements, development improvements and initiatives to reduce cycle time, cost, defects, and improve product quality.
• Serve as the primary point of contact for the Quality Inspection Center, including status updates, communication to stakeholders, management of commitments, prioritization of parts, allocation of resources, and workload management into the QIC.
• Lead strategic efforts for the setup and/or transfer of inspection capabilities and work cells within new manufacturing centers or new work cells within the assembly areas of Amazon Leo.

• Determine the priority inspection activities to perform each day based on incoming, hot, or high-effort parts expected to arrive.
• Address tactical problems that arise in daily inspection operations and determine a path forward in ambiguous situations.
• Report and monitor daily operational metrics to assess health of the operation and identify problem areas.
• Lead and develop a team of inspectors and promote quality control for received parts.
• Develop and introduce Lean principles and solutions to the Quality Inspection Center.
• Coordinate and communicate effectively with multiple stakeholders on status of inspection activities, blockers, trends, and action plans.

The Amazon Leo Manufacturing Quality team is driven to develop a scalable Amazon Leo Quality System to meet end customer needs. This position offers an opportunity to lead a team of quality inspectors and contribute to the design of requirements, processes, and systems used across the business. We value data-driven decision making, comfort dealing with ambiguity, and the ability to earn trust with stakeholders to deliver high-quality results.

• Experience in developing functional specifications, design verification plans and functional test procedures.
• 5+ years of experience in large product assembly…