Quality Assurance Manager

At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking using scratch-made stocks, hand-chopped herbs, and only the highest-quality ingredients complemented by cutting-edge technology. This allows us to deliver consistently safe, exceptional products on a large scale.

But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success.

We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another.

If you're looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team.

Manage the quality assurance team to verify that the Quality Management System is successfully executed every shift, every day. The role ensures that all materials and finished products are safe and conform to all relevant specification, regulatory and customer requirements. Customers, Regulators and our QA Leadership ensure we ‘do the right things’ to produce safe, quality food. This role ensures we execute the system and ‘do things right’ every shift, every day.

• Management and training of the QA team to ensure cover across all shifts as required
• Supervises the daily execution of the Quality Management System
• Ensures operational verifications are conducted as per HARPC and HACCP plan and that they are fully documented
• Ensures Good Manufacturing Practices are upheld and maintained
• Complete internal audits and monitors the consistency of outputs across the team for compliance purposes
• Ensures procedural or process deviations are captures and that appropriate interventions are made to keep product safe and maintain compliance with specification
• Investigates deviations and uses Root Cause Analysis techniques to complete CAPA (Corrective Action Preventive Action) to mistake-proof and prevent re-occurrence
• Utilizes continuous improvement techniques to improve standards
• Uses KPI information and trends to improve our systems and compliance
• Liaises with USDA and FDA inspectors when necessary
• Trains the operational team to ensure that new process and procedures are adopted
• Builds production and QA team capability to improve communication and understanding of quality standards
• Investigates customer complaints or any non-conformance raised internal or externally to provide data which informs resolution
• Organizes organoleptic panel to ensure consistent quality
• Runs 3rd party audits, when needed (Customer/Regulatory/Organic/GFCO/GFSI (SQF))
• Build preventive approach to FSQA Incidents when needed (Ex: Foreign material Prevention committee, QA-EMP weekly meeting)
• Perform new equipment risk assessment and ensure validation as required. (Allergens, Cleaning, CCPs, new equipment.)
• Train the QA team to ensure that FSQA systems to be utilized fully when needed. (ROSS, InfinityQS, PARCView, Sharepoint)
• Fully conversant with QA team disciplinary rules and procedure in place and can act in line with the procedure
• Provides and encourages a safe working environment for all personnel

• Bachelor’s degree or equivalent combination of education, training and/or experience
• Background in food science or related field and a minimum of 3 years’ experience in QA systems and food safety auditing with experience writing audit reports and interpreting corrective action responses
• Certified HACCP (Required) Internal auditor and PCQI (Preferred)
• In addition to the minimum of 3 years’ experience in QA systems and food safety auditing, at least 2…