Apartment Manager - Everett and Lynnwood

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We’re women and BIPOC‑led, family‑centered, and supportive of employees. As a full‑time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work –
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The Apartment Manager is responsible for the day‑to‑day oversight, monitoring, and upholding of LIHTC‑funded affordable housing properties. This position is assigned to provide on‑site services and management at three properties:
Luella (90 units), Pathways (5 units) and Trinity (22 units). The purpose of the Apartment Manager role is to support residents in understanding and abiding by their lease expectations, while ensuring the property environment remains safe, well‑maintained, and responsive to the needs of the residents. Responsibilities include the full scope of resident lease compliance, property standards, and landlord‑tenant adherence. Working under the direction of the Associate Director of Permanent Housing, the Apartment Manager ensures that all operational, financial, and property activities align with the YWCA’s mission to provide high‑quality, affordable housing to income‑eligible individuals and families.

This is a 100% on‑site role that requires consistent, physical presence during scheduled office hours. Remote or hybrid work is not available due to resident‑facing and property oversight responsibilities. The manager’s presence across the properties should be representative of the associated tenant needs at each location.

• LIHTC Compliance & File Management
• Ensure full compliance with LIHTC regulations, including income certifications, asset verification, lease agreements, and annual recertifications.
• Maintain accurate and organized tenant files per applicable housing agency and YWCA requirements.
• Submit all LIHTC certification documentation to third‑party compliance agency (FIRMA) within required time frames.
• Partner with asset management on audit preparation and responses to monitoring agencies.
• Oversee the implementation of resident lease obligations, ensuring alignment with LIHTC program rules and YWCA policies.
• Identify, document, and address lease non‑compliance and resident concerns in a consistent, trauma‑informed manner.

• Maintenance & Property Oversight
• Collaborate with maintenance staff and vendors to ensure timely completion of repairs, unit turnovers, and ongoing upkeep at Luella, Pathways, and Trinity.
• Report emergency maintenance incidents following escalation procedures.
• Serve as the on‑site representative regarding legal notices, repair timelines, and maintenance communications.
• Ensure timely follow‑up and resolution of open maintenance projects.
• Conduct regular inspections to ensure physical standards, safety, and cleanliness are upheld; complete minor custodial or maintenance tasks when needed.
• Assess and differentiate between levels of crisis and use professional discretion to respond appropriately or elevate when necessary.
• Promptly report and document critical incidents per YWCA policy and regulatory guidelines.
• Monitor overall property conditions to ensure compliance with lease, health, safety, and regulatory standards.

• Leasing & Occupancy Management
• Oversee day‑to‑day leasing operations, including application review, rent collection, unit readiness, and inspections.
• Coordinate with the Centralized Applications Team to advertise vacancies and process applicants in alignment with Fair Housing and LIHTC rules.
• Monitor rent payments, issue notices, and initiate legal proceedings as necessary while supporting housing stability.
• Conduct move‑in/move‑out inspections and provide new resident orientations, including education on lease terms and LIHTC compliance.

• Resident Engagement & Community Building
• Act as the primary on‑site contact for residents across both properties, fostering a safe,…